Senior Specialist, Software Engineering

Merck Gruppe - MSD Sharp & Dohme; Hyderabad; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Merck Gruppe - MSD Sharp & Dohme in Hyderabad seeks a Senior Specialist, Hyperautomation Platform Operations (R3) to lead and optimize a global platform operations team across BPM, RPA, and Process Mining. You will drive operational excellence, mentor staff, and collaborate with cross-functional teams to deliver scalable and secure automation capabilities.

The role requires expertise in Appian, AWS, GxP/SOX, and Dynatrace, with a focus on governance, reliability, and strategic architecture

Qualifications

• Bachelor's degree in computer science, information technology, computer engineering, or related field.
• 3–5 years' experience leading an IT operations team leveraging ITIL processes and Agile.
• Working knowledge of Appian, UiPath, and Celonis technologies.
• Cloud Operations experience in AWS/hybrid environments.
• Experience building enterprise monitoring with Dynatrace and Grafana.

Responsibilities

• Lead the Hyperautomation platform operations team for BPM, RPA, and Process Mining.
• Coordinate global Hyperautomation platform operations activities.
• Provide hands-on support for the Appian platform.
• Collaborate with architects, product teams, and operations to deliver scalable BPM capabilities.
• Provide technical leadership and mentorship across the team.
• Drive operational excellence and governance across BPM, RPA, and Process Mining.
• Apply Agile methodologies to deliver robust platform capabilities.

Skills

Appian

Pega

AWS

GxP/SOX

Education

Bachelor's degree in computer science or related field

Tools

Appian

UiPath

Celonis

Job description

Job Description

Senior Specialist, HAI Platforms

The Opportunity:

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Join a team that is passionate about using data, analytics, and insights to drive decision-making and create custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps ensure we can manage and improve each location, from investing in the growth, success, and well-being of our people to making sure colleagues from each IT division feel a sense of belonging, to managing critical emergencies. Together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview:

We are seeking a Senior Specialist Platform Engineer – BPM Platforms (Appian) to join our HAI Platform Operations group within the Digital Platform Services group under the Global Technology Organization.

As the Senior Specialist, Hyperautomation Platform Operations (R3), you will lead the Hyperautomation platform operations team, taking ownership of the support, innovation, and optimization of multiple global platforms across the BPM, RPA, and Process Mining spaces. Operating with a high degree of autonomy and strategic foresight, you will go beyond daily coordination to proactively drive operational excellence and influence global Hyper automation platform strategies. You will partner and collaborate closely with cross-functional architects, product teams, application operations, and platform engineers to design and deliver robust, scalable, and secure enterprise capabilities. Leveraging your advanced problem-solving skills, you will navigate complex technical challenges, mitigate operational risks, and provide technical mentorship and coaching to team members, ensuring our digital transformation initiatives are successfully executed and aligned with broader organizational objectives.

What will you do in this role

• Lead the Hyperautomation platform operations team, supporting multiple platforms in the BPM, RPA, and Process Mining space.
• Be responsible for coordination of Hyperautomation platform operations activities globally.
• Provide hands-on support for the Appian platform.
• Collaborate closely with architects, product teams, application operations, and other platform engineers to deliver robust, scalable, and secure BPM capabilities.
• Provide technical leadership to Hyper-automation platform operations team. You will be responsible for managing and optimizing operations across BPM, RPA and Process Mining technologies.
• Will drive global operational excellence, mentor junior team members, and collaborate with cross-functional technical teams including; Product, Platform Engineering, Application Operations and Infrastructure groups.
• Manage platform operations by leveraging Agile methodologies to deliver scalable, robust, and secure BPM capabilities to the enterprise.

What Should you have:

• Bachelor's degreein computer science, Information Technology, Computer Engineering, or a related field; or equivalent work experience.
• At least 3 to 5 years' experience leading an IT operations team leveraging ITIL processes, with a demonstrated understanding of Agile methodologies.
• Working knowledge of Appian, UiPath, and Celonis technologies.
• Track record managing Cloud Operations in an AWS, Hybrid vendor cloud environment.
• Experience in developing enterprise monitoring using Dynatrace and Graphana.

Primary Skills:

Appian/ Pega, AWS, GxP/ SOX

Secondary Skills:

Dynatrace

Preferred

• Experience working inhighly regulated GxP/SOX environments (e.g., healthcare, pharmaceutical, financial services) is a plus.
• 5+ years' experience leading a platform operations team.
• Working knowledge of AWS technologies.
• Deep understanding of platform governance processes.
• Self-driven and proactive, with a willingness to learn and take ownership of tasks in a fast-paced environment.

This role represents an exceptional opportunity to lead and influence the future of BPM platforms within our organization. If you're passionate about leveraging cutting-edge technology to accelerate healthcare innovation and thrive in a strategic leadership role, we invite you to apply!

Exec Role Summary:

The Senior Specialist, Hyperautomation Platform Operations (R3) is a strategic leadership position responsible for managing and optimizing a global platform operations team across BPM, RPA, and Process Mining technologies. The role involves driving global operational excellence, mentoring team members, and collaborating with cross-functional technical teams (architects, product teams, and platform engineers) to deliver highly scalable, robust, and secure enterprise automation capabilities.

Who we are

We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

Amazon Web Services (AWS), Appian (Platform), Compliance SOX, GxPs, Pega Platform

Preferred Skills:

Dynatrace APM

Secondary Language(s) Job Description:

#MSDHYDIT

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

09/17/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:

R415147