Senior Specialist Platform Operations

SupportFinity™; Kutiyana; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A prominent technology firm in Gujarat is looking for an eCommerce Operations Specialist to oversee daily business operations on their eCommerce platform. The role involves supporting technical discussions with global teams, monitoring KPIs, and educating internal stakeholders. Candidates should have a degree in Computer Science or Business/Marketing and approximately 2 years of experience in the eCommerce field. Knowledge of tools like Power BI is a plus, and the company values diversity and inclusiveness.

Qualifications

• 2 years of eCommerce/retail/digital experience.
• Basic to intermediate knowledge of web analytics tools.
• Ability to educate non-technical stakeholders.

Responsibilities

• Support day-to-day business operations on the eCom site.
• Monitor operational KPIs related to eCommerce.
• Coordinate with IT Service Managers for ticket resolution.

Skills

Analytical mindset

Presentation skills

Communication skills

Knowledge of eCommerce platforms

Team coordination

Education

College/University degree in Computer Science or Business/Marketing

Tools

Power BI

Adobe

MS-Excel

MS-Word

MS-PowerPoint

Job description

Purpose & Overall Relevance For The Organisation

The person will support the oversight of all day-to-day business operations on the Ecom site and App in the EM market. The role will also support the local eCom market in technical discussions with Global IT, Digital Brand Commerce, Digital Sales Solutions, etc. in order to provide relevant input and eventually execute for the day-to-day business.

Key Responsibilities

• Business KPI Definition and Monitoring: Support local operations to input into global operations best practice definition, communication, monitoring strategy, etc.
• Support business KPI's and SLA's - e.g., website checkout shipping options, legal preferences, and monitor these KPI’s
• Support setting business logic configurations across various platforms - commerce cloud, product information master, etc.

Project Management

• Support operationally focused projects or enhancement requests with our local & global teams
• Support for UAT and DRY run from the Business side, and make sure all critical work flows have been tested before cutover to prod.

Day to Day Operations

• Support as the first level of escalation for local market business functions
• Monitor & coordinate with IT Service Managers for ticket resolution and relay communications to relevant stakeholders
• Ensure a work-around in case a fix is not available.
• Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees, payments, rejections, and order processing)
• Support in managing ecommerce data across all different platforms (inventory, orders, returns, shipping costs, tax, etc.) - support the accuracy, timeliness, and consistency of the data as per business requirements.

Education and Stakeholder Management

• Become a subject matter expert on the platform capabilities
• Provide creative solutions to push the envelope of the platform capabilities
• Educate internal eCommerce Stakeholders as well as other teams in the market (supply chain, retail, Brand, etc.) on the platform capabilities.

Key Relationships

• Local Teams - Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners
• Global Teams - Digital Brand Commerce, Global IT, Digital Sales Solutions
• External Teams - External vendors

Knowledge, Skills, And Abilities

• Basic presentation and communication (verbal and written) skills across different levels within a global organization
• Analytical mindset and innovative thinker
• Knowledge of eCommerce platforms and processes preferred
• Organized and able to communicate and educate non-technical stakeholders
• Capable of working in a team environment and coordinating multiple tasks.

Requisite Education And Experience / Minimum Qualifications

• College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience
• ~2 years of eCommerce / retail / digital experience
• Basic to intermediate knowledge of web analytics tools
• Basic to intermediate knowledge of data visualization tools like Power BI, Adobe
• Beginner experience using MS-Excel, MS-Word, and MS-Powerpoint

adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.