Senior Specialist - Facility

WSP USA; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

WSP India seeks a facilities and admin professional to lead daily housekeeping, security, mailroom, pantry, and workplace support operations. The role involves implementing SOPs, coordinating with vendors, and ensuring smooth office delivery across functions.

The position emphasizes driving adherence to SLAs, safety protocols, and environmental standards, while coordinating with facility teams on day-to-day needs and improvements.

Responsibilities

• Lead and manage daily operations of housekeeping, security, mailroom, pantry, and workplace support to ensure a high-quality office environment.
• Implement and improve Standard Operating Procedures (SOPs), checklists, and quality assurance systems for smooth operational delivery.
• Ensure adequate manpower deployment, service delivery efficiency, and adherence to SLAs and KPIs by vendor teams.
• Maintain close coordination with the builder & facility management team for resolving building-related issues and day-to-day support.
• Regularly monitor premises for snags and ensure timely closure through concerned teams and vendors.
• Coordinate with vendor partners to evaluate performance, compliance, manpower adequacy, and adherence to organizational policies.
• Conduct statutory compliance audits for all third-party resources and oversee closure of direct and indirect compliance requirements on external tools.
• Support procurement by leading contract negotiations, renewals, AMC finalizations, procurement of FM-related equipment and materials.
• Drive cost-saving and optimization initiatives across all administrative functions.

Job description

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally , in 550 offices across 40 countries , we engineer projects that will help societies grow for lifetimes to come.

At “WSP” we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.

• A collaborative team that thrives on challenges and unconventional thinking.

• A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life.

You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives.

You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

• Maximize collaboration.

• Maintain product quality and cultural integrity.

• Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our “Making Health and Safety Personal” initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

Soft Services & Daily Workplace Operations

• Lead and manage daily operations of housekeeping, security, mailroom, pantry, and workplace support services to ensure a high-quality office environment.
• Implement and improve Standard Operating Procedures (SOPs), checklists, and quality assurance systems for smooth operational delivery.
• Ensure adequate manpower deployment, service delivery efficiency, and adherence to SLAs and KPIs by vendor teams.
• Maintain close coordination with the builder & facility management team for resolving building-related issues and day-to-day support.
• Regularly monitor premises for snags and ensure timely closure through concerned teams and vendors.

Vendor Management & Contract Governance

• Coordinate with vendor partners to evaluate performance, compliance, manpower adequacy, and adherence to organizational policies.
• Conduct statutory compliance audits for all third-party resources and oversee closure of direct and indirect compliance requirements on external compliance tools.
• Supporting procurement by leading contract negotiations, renewals, AMC finalizations, procurement of FM-related equipment, consumables, and service materials.
• Drive cost-saving and optimization initiatives across all administrative functions.

Compliance, ISO Standards & Audit Support

• Support the implementation of ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health & Safety) standards across facilities.
• Coordinate internal and external audits, including BSI audits, ensuring timely documentation, readiness, and closure of observations.
• Develop and maintain processes aligned with environmental compliance, safety guidelines, and sustainability goals.

Stakeholder Management & Business Support

• Act as a key liaison with internal business units to understand operational requirements and deliver workplace solutions that support business continuity.
• Facilitate communication between departments to ensure a harmonious working environment and smooth execution of cross-functional activities.
• Support the planning and execution of business meetings, leadership visits, high-profile events, and employee engagement initiatives.

Sustainability & Go-Green Initiatives

• Identify, implement, and monitor eco-friendly best practices to reduce carbon footprints and enhance operational sustainability.
• Promote recycling, waste reduction, energy optimization, and environment-friendly workplace programs.

Logistics, Inventory & Administrative Governance

• Oversee logistics arrangements for business needs, including travel support, courier, asset management, and inventory control.
• Ensure strong documentation, MIS reporting, vendor performance dashboards, and monthly

BGV:

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.
• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.