Senior Specialist, Content Operations

IND201 Refinitiv India Shared Services Private Limited; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) in Bengaluru seeks a Senior Content Specialist to drive the DBOR Transformation programme. You will help shape future operating models, data workflows and tooling, partnering with product, engineering and operations to refine requirements, design solutions and drive adoption across Content Operations.

You will work on complex data challenges, leveraging AI and automation to enhance efficiency, quality and scalability while collaborating with global teams to

Qualifications

• Experience delivering business, operational, data or technology transformation initiatives.
• Strong analytical, business analysis and process improvement skills.
• Experience documenting business processes, requirements and operating models.
• Experience supporting technology implementations, platform migrations or operational change programmes.
• Ability to analyse complex problems and develop practical, scalable solutions.

Responsibilities

• Partner with Content Infrastructure Owners to translate strategic requirements into operational solutions.
• Identify and implement AI, automation and agent-based opportunities to boost efficiency and scalability.
• Define, document and maintain operating models, processes and standards.
• Support data modelling by documenting rules, workflows and dependencies.
• Develop understanding of data sources, rules and processing logic for the data domain.
• Lead testing and validation to ensure solutions meet requirements.
• Facilitate knowledge transfer on new tools and functions across teams.
• Gather user feedback to improve adoption and effectiveness.
• Analyze data sources, lineage and processing logic to support DBOR capabilities.

Skills

AI and automation

Data modelling

Stakeholder management

Business analysis

Solution design

Education

Bachelor's degree (relevant field)

Tools

SQL

Python

Job description

Senior Content Specialist - DBOR Transformation Role overview As a Senior Content Specialist, you will play a key role in the DBOR Transformation programme, shaping the future operating model, data workflows, and tooling capabilities used across Content Operations. You will work closely with Content Infrastructure Owners, Engineering, Product and Operations teams to refine business requirements, support solution design, drive adoption, and ensure successful delivery of transformational change. This role offers a unique opportunity to influence how data is managed at scale across a global organisation while working at the forefront of AI, automation and product-led transformation. You will work on complex business challenges, collaborate with experts across Product and Engineering, and help deliver capabilities that will shape the next generation of Content Operations

Key Responsibilities

• Partner with Content Infrastructure Owners to translate strategic requirements into executable operational solutions.
• Identify and implement opportunities to leverage AI, automation and agent-based solutions to improve operational efficiency, quality and scalability.
• Define, document and maintain operating models, process documentation and operational standards.
• Support data modelling activities by documenting business rules, workflows, dependencies and operational requirements.
• Develop a thorough understanding of the data sources, business rules and processing logic that support the assigned data domain.
• Assess impacts of proposed changes on users, processes and downstream operations.
• Lead business testing and validation activities to ensure solutions meet operational and business requirements.
• Facilitate knowledge transfer across operational teams on new tools and functions.
• Gather user feedback and identify enhancement opportunities to improve adoption and effectiveness.
• Analyse data sources, lineage, business rules and processing logic to support the design, implementation and optimisation of DBOR capabilities.
• Develop and maintain deep expertise in DBOR processes and data workflows, acting as a trusted advisor during solution deployment and adoption.
• Proactively identify opportunities to improve processes, data quality, operational controls and user experience through technology and workflow enhancements.
• Build effective relationships across Content Operations, Product and Engineering teams aligned with a product‑led operating model.

Required Skills

• Experience delivering business, operational, data or technology transformation initiatives.
• Strong analytical, business analysis and process improvement skills.
• Experience documenting business processes, requirements and operating models.
• Experience supporting technology implementations, platform migrations or operational change programmes.
• Ability to analyse complex problems and develop practical, scalable solutions.
• Ability to understand data models, technology architectures and system workflows sufficiently to collaborate effectively with engineering and product teams.
• Strong stakeholder management, influencing and communication skills.
• Ability to manage change and challenge existing processes.
• Experience working across both business and technical teams.
• Experience with AI agents, workflow automation tools, Python, SQL or low-code development platforms.

Desirable Skills

• Experience within financial services, market data, data management, content operations or related industries.
• Understanding of data governance, data quality and operational controls.
• Experience working in Agile or product-led delivery environment.

Career Stage

Manager

About LSEG

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

Divisions and Operations

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.

Legal Notice & Data Privacy

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