Senior Specialist, Business Analysis

Western Union; Pune District; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Short-term incentives

Multiple health insurance options

Accident and life insurance

Access to development platforms

Employees Provident Fund

Gratuity Payment

Annual Health Check-up

Cab Facility

Relocation Benefit

Job summary

A global financial services company in Pune, India, seeks a Senior Specialist in Business Analysis. The role involves managing various aspects of compliance and business analysis, ensuring effective communication with agents and cross-functional teams. Responsibilities include managing documentation, utilizing tools like Power BI and SQL, and improving processes through advanced Excel techniques. Ideal candidates have 3+ years of experience and strong analytical skills, contributing to a hybrid work environment that fosters diversity and collaboration.

Qualifications

• 3+ years of experience in operations, compliance, or business analysis.
• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data analysis).
• Experience with VBA for automation of repetitive tasks and reporting.
• Working knowledge of SQL for data extraction and analysis.
• Hands-on experience with Power BI for dashboard creation and visualization.
• Excellent communication skills (email, phone, video conferencing).
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical and problem-solving skills.
• Familiarity with compliance and regulatory processes is a plus.

Responsibilities

• Handles due diligence documentation for prospective and existing Agents.
• Manages email and phone communication with Agents.
• Schedules and conducts live video conferences with Agents via Zoom.
• Conducts calibration sessions and refresh training events for Agents.
• Serves as a single point of contact for Agents during onboarding and recertification events.
• Coordinates all KYA-related activities with regional business teams.
• Participates in regular follow-up meetings with key stakeholders.
• Creates and maintains dashboards and reports using Power BI.
• Develops and automates reporting processes using Excel and VBA.
• Extracts and analyzes data from SQL databases to monitor KYA/KYCC progress.
• Collaborates with cross‑functional teams to design data models.
• Works to ensure adherence to KYA/KYCC execution plans.
• Handles reinstatement requests and related issues.
• Monitors reporting tools daily to ensure data accuracy.
• Provides up‑to‑date reporting to upper management.
• Owns and drives identification and resolution of process issues.
• Liaises with Local & Global Compliance when required.
• Collaborates on strategic projects as a Subject Matter Expert.
• Utilizes problem‑solving and decision‑making abilities.

Skills

Operations

Compliance

Business Analysis

Microsoft Excel

VBA

SQL

Power BI

Communication

Analytical Skills

Job description

Senior Specialist, Business Analysis – Pune, India

JR0128437

Are you looking to play a key role in helping combat financial crime? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Specialist, Business Analysis.

Western Union powers your pursuit.

The Sr. Specialist, Business Analyst is an intermediate individual contributor role that works closely with Agents, Sales, Business Analysts, Global KYA procedure owners, KYA Operations, and Regional Operations functional leaders to execute the program and resolve inquiries across various aspects of the KYA process. The overall objective is to manage KYA recertifications with Agents and maintain required progress on the KYA/KYCC Recertification plan.

Role Responsibilities

• Handles due diligence documentation for prospective and existing Western Union Agents.
• Manages email and phone communication with Agents.
• Schedules and conducts live video conferences with Agents via Zoom.
• Conducts calibration sessions and refresh training events for Agents.
• Serves as a single point of contact for Agents during onboarding and recertification events, ensuring the best Agent experience.
• Coordinates all KYA-related activities with regional business teams.
• Participates in regular follow-up meetings with key stakeholders (Regions, Global KYA, ROCs Agent Implementation, Compliance, Legal, etc.).
• Creates and maintains dashboards and reports using Power BI for operational insights and management updates.
• Develops and automates reporting processes using Excel (advanced formulas, pivot tables) and VBA macros to improve efficiency.
• Extracts and analyzes data from SQL databases to monitor KYA/KYCC progress and identify trends or risks.
• Collaborates with cross‑functional teams to design data models and ensure data integrity for reporting tools.
• Works to ensure adherence to KYA/KYCC execution plans, including daily monitoring of progress.
• Handles reinstatement requests and related issues.
• Monitors reporting tools daily to ensure data accuracy.
• Provides up‑to‑date reporting to upper management on operational results, accomplishments, and risks.
• Owns and drives identification and resolution of general process issues and risks and proposes action plans.
• Liaises with Local & Global Compliance, Legal, and Business when required.
• Collaborates on strategic projects as a Subject Matter Expert of KYA/KYCC.
• Utilizes creative problem‑solving and solid decision‑making abilities to solve issues.
• Follows up on pending packet submissions.

Role Requirements

• 3+ years of experience in operations, compliance, or business analysis.
• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data analysis).
• Experience with VBA for automation of repetitive tasks and reporting.
• Working knowledge of SQL for data extraction and analysis.
• Hands‑on experience with Power BI for dashboard creation and visualization.
• Excellent communication skills (email, phone, video conferencing).
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical and problem‑solving skills.
• Familiarity with compliance and regulatory processes is a plus.

Benefits

• Short‑term incentives.
• Multiple health insurance options.
• Accident and life insurance.
• Access to best‑in‑class development platforms.

(https://careers.westernunion.com/global-benefits/). Please see the location‑specific benefits below and note that your Recruiter may share additional role‑specific benefits during your interview process or in an offer of employment.

Your India Specific Benefits Include

• Employees Provident Fund [EPF].
• Gratuity Payment.
• Public holidays.
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave.
• Annual Health Check‑up.
• Hospitalization Insurance Coverage (Mediclaim).
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance.
• Cab Facility.
• Relocation Benefit.

Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face‑to‑face, we are better able to learn from our peers, problem‑solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 01-16-2026. This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.