Senior Solutions Engineer (3+ years, B2B SaaS)

Docsumo; India; Remote; INR 800,000 - 1,200,000; Full time

Job summary

A technology solutions company in India is seeking a technical expert to enhance customer experience by providing technical expertise, designing solutions, and supporting customer onboarding. The ideal candidate must have at least 3 years of experience in SaaS or IT, with proficiency in programming languages such as Python and a solid understanding of REST APIs. This role emphasizes teamwork, accountability, and a commitment to quality. Remote options may be considered, with flexibility in work hours.

Qualifications

• Minimum 3 years of experience in SaaS or IT.
• Good understanding of REST API and making API calls.
• Experience with programming languages like Python.

Responsibilities

• Provide technical expertise through solution designs and presentations.
• Deliver customer demos and assist with customer onboarding.
• Work with Product Management and Engineering teams.

Skills

Python programming

Understanding of REST API

Experience with POSTMAN and integration tools

Education

Full-time degree in Engineering

Job description

About Docsumo

Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting‑edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars.

At Docsumo, we’re on a mission to revolutionize how businesses handle data. We empower companies to:

• Boost efficiency by 6-10 times.
• Make quick, accurate decisions from unstructured information.
• Scale operations effortlessly through innovative technology.

Key Responsibilities

• Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc.
• Should be able to cater to the customer’s requirement.
• Should be able to provide support assistance to the customer at times when required.
• Delivering customer demos and helping with customer onboarding.
• Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions.
• Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered.
• Reporting processes that may need improvement.
• Ensuring that our CRM contains accurate account details and contact information.
• Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.
• RnD mindset to come up with innovative solutions and workflows.
• Work Timings will be 3:30PM IST to 12:30AM IST

Need to have

• Has minimum 3 years of experience, preferably in SaaS or IT.
• Must have a full time degree in Engineering Background.
• Must have good experience in programming languages like python.
• Good understanding of REST API and making api calls.
• Good experience with POSTMAN, integration tools like zapier, and other middleware.

Nice to have

• Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
• Consistent track record of documenting, synthesizing, and communicating results.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn.
• Commitment to embracing best practices and a continual improvement mindset.

Our Cultural Standards

Take ownership of your time and work

• You should feel proud of what you have accomplished at Docsumo
• No excuses & get things done

Have a growth mindset

• Welcome ambiguous situations, think through, and decide.
• Yes, you can climb all 14 peaks over 8k meters in 7 months, but first you have to imagine it and then do everything to move the needle - Nims Purja

Pay attention to details

• Nothing reflects carelessness more than poorly written notes/emails, basic code errors, poor word choices, and unclear task updates.

Be highly collaborative while deciding independently

• We want to be like a high performing football team where everyone knows where the goal is but players make their own decisions on the field.
• Take inputs from your team frequently to get perspective and then act fast.

Be purposeful in your actions

• Improve people’s lives through your work & be proud of your time at Docsumo
• Challenging work, great boss, great team & good pay - let us know if anything changes

Be respectful

• Respect people & do right by them (customers, team, vendors, partners, society)
• Speak up, give constructive feedback & be part of each others journey

How to Apply

Apply on our career page https://jobs.lever.co/docsumo; and/or

Send us an application at [e-mail]