Senior Solutions Engineer

Whatfix Inc.; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Office five days a week

WFH up to 2 days per month

Job summary

Whatfix Inc. in Bengaluru, India seeks a Solutions Engineer to drive product adoption by guiding customers during implementation and evangelizing Whatfix use cases across deployments.

You will onboard, architect solutions, and deliver end-to-end implementations with a focus on user experience, collaborating with cross-functional teams to ensure successful integrations and value realization for enterprise customers.

Qualifications

• BTech CSE/IT or MCA with no backlogs.
• Excellent problem solving skills.
• Full-Time work experience - At least 3 years of work experience in Web Technology (HTML, JS, CSS), APIs and Databases.
• Experience on other languages and frameworks is a plus.
• Good knowledge of software architecture and design patterns.
• Impeccable verbal and written communication skills.
• Ability to collaborate with internal and external stakeholders while dealing with complex situations.

Responsibilities

• Develop, test, and maintain robust code for various features across environments.
• Design scalable and maintainable architectures to support product growth.
• Diagnose and troubleshoot complex issues within the application.
• Work with customers to configure, test & integrate Whatfix solutions into enterprise applications.
• Acquire and leverage knowledge across various Enterprise Applications to define the implementation framework.
• Pilot new feature releases to influence the product roadmap.
• Collaborate with Product, Customer Success, Sales, Support, and Marketing.

Skills

HTML

JavaScript

CSS

APIs

Databases

Education

BTech CSE/IT

MTech

Tools

REST APIs

Job description

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year

• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

Solutions Engineer

Solutions Engineer is a highly strategic, high-exposure role that will drive the use of Whatfix, being a trusted consultant to our customers by guiding them during the product's implementation, and internally evangelizing on the diverse use cases of Whatfix implementation. You will drive the onboarding, product solution-ing, end-to-end implementation of the product, to deliver a seamless user experience.

What you will be doing

• Develop, test, and maintain robust code for various features, ensuring functionality across different environments and platforms.
• Design scalable and maintainable software architectures that support the Product's growth and evolution, considering future feature additions and integrations.
• Diagnose and troubleshoot complex technical issues within the Application, applying problem-solving skills to devise and implement effective solutions.
• Work with our customers to configure, test & integrate Whatfix solutions into enterprise applications
• Acquire and Leverage your knowledge across various Enterprise Applications to define the framework for Whatfix Implementation
• Pilot new feature releases to directly influence the overall Product development roadmap
• Work cross-functionally in collaboration with different departments, including Product, Customer Success, Sales, Customer Support, and Marketing

What are we looking for?

• BTech CSE, BTech IT / ITES, MTech, BCA, or MCA with No Backlogs.
• Excellent Problem solving skills.
• Full-Time work experience - At least 3 years of Work experience in Web Technology (HTML, JS, CSS), APIs and Databases
• Experience on other Languages and Frameworks will be an added advantage.
• Good Knowledge on Software Architecture and Design Patterns.
• Impeccable verbal and written communication skills (Very Important)
• Ability to collaborate with internal and external stakeholders while dealing with complex situations.

Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.
• At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status