Senior Solutions Engineer

MoEngage; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Solutions Engineering team. In this role, you will tackle challenging technical issues in a fast-paced environment, providing exceptional support to customers. With a focus on continuous learning and growth, you will have the opportunity to work with a diverse tech stack, including programming languages like Python and Java, and tools like AWS and REST APIs. This role promises visibility across the organization and a clear career path, making it an exciting opportunity for those passionate about customer success and technology.

Qualifications

• 3-5 years of experience in a customer-facing role.
• Experience in troubleshooting technical issues in a cloud/SaaS environment.

Responsibilities

• Investigate and resolve technical issues for customers.
• Communicate effectively with customers and internal teams.

Skills

Python

Java

JavaScript

Angular

React

Linux/Unix

REST API

SQL

Oracle

AWS

Kafka

Elastic Search

Education

Bachelor's Degree in Computer Science

Job description

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:

• Continuous learning on the end to end product and exposure to our huge tech stack.
• Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters.
• The prime and critical focal point for the company representing product, engineering and sales and the company when it comes to existing customers.
• Be part of growing team and has immense visibility across the organization.
• Flexible culture and all doors open to drive ownership and leadership.
• Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.
• Should be flexible to work in rotational shifts and weekends.

Responsibilities

• 3 to 5 years of experience.
• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment.
• Communicating effectively (both verbal and written) with our customers and internal stakeholders.
• Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time.
• Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets.
• Give constant and constructive feedback to team leads, product and engineering team to improve customer experience and suggest process improvements.
• Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly.
• Communicating well with different audiences (developers, technical and non-technical users).
• Awareness on Information Security concepts and Best Practices.

Should be Good and Excel At:

• Programming languages like Python, Java, JavaScript, Angular, React.
• Linux/Unix operating systems and REST API.
• Database (SQL/Oracle).
• Exposure and hands on experience in one of the following like AWS, Kafka and Elastic Search.

What You Must Have Experience In:

• Bachelor's Degree in Computer Science, or equivalent.
• Overall experience in customer facing role (Support/Integration Support).
• 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products.
• 2+ years of API or SDK implementation and/or integration.
• JavaScript, iOS or Android support experience.