Senior Solution Engineer - Support

Chargebee; Chennai; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

Chargebee, a leading subscription billing and revenue management platform, is seeking an experienced technical product support specialist. You will develop in-depth knowledge of our product offerings, understand customers' technical setups, test API issues with tools like Postman, and assist clients across Salesforce, Quickbooks, and Xero integrations.

You will translate complex issues into clear knowledge articles, provide 24/7 support in shifts, and apply industry experience to craft

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5–10 years in a customer-facing SaaS role.
• Experience with Salesforce, Quickbooks or Xero and payment tools.

Responsibilities

• Offer advanced technical product support via multiple channels.
• Understand customer setup and test API issues using Postman.
• Know integrations with Salesforce, Netsuite, Quickbooks and provide optimal solutions.
• Translate technical knowledge into knowledge articles for self-serve.
• Provide 24x7 support and work in shifts.

Skills

Problem solving

Logical thinking

Education

Bachelor's degree in Computer Science

Tools

Salesforce

Quickbooks

Xero

Job description

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely and in micro-offices throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Overview

Responsibilities

• Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings.
• Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues.
• Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions.
• Understand the pain points of the customers and convert them into product capabilities.
• Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities.
• Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer’s queries,
• Make use of the industry experience to come up with innovative solutions that help increase efficiency.
• Supporting customers 24*7 and working in shifts.

Qualifications/Skills required

• Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
• 5-10 years of experience working in a customer-facing role for a SaaS product.
• Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.
• Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm
• Excellent problem solving, logical thinking capabilities.