Senior Solution Engineer

Hitachi Energy; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hitachi Energy Service is seeking an experienced engineering professional in Chennai to act as the first point of contact for customers, providing technical support and guiding cases to resolution. You will log tickets in Salesforce, monitor progress, and act as a customer advocate to ensure timely responses and escalation when needed.

The role requires a strong electrical engineering background with 10–12 years of hands‑on experience or relevant customer‑facing work in the power/utility sector,

Qualifications

• Sound electrical engineering background with a bachelor’s degree or higher.
• 10–12 years of hands‑on engineering experience or equivalent customer-service exposure in electrical/utilities.
• Ability to provide technical support to customers as needed.
• Excellent communication, interpersonal skills and fluent English.

Responsibilities

• Be the first point of contact for customers and gateway to advanced services.
• Respond promptly to calls, emails, and web inquiries; log tickets in Salesforce.
• Monitor case status hourly and drive resolution with internal teams and customers.
• Advocate for customers and ensure timely response and escalation when required.
• Provide online troubleshooting and support during runtime activities.
• Ensure compliance with applicable regulations and Hitachi Energy guidelines.

Skills

Customer support

English communication

Troubleshooting

Salesforce

Education

Bachelor's degree in Electrical Engineering

Tools

Salesforce

Job description

The Opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

The Opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How You’ll Make An Impact

• You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
• You will be responding to incoming Customer calls, E-mails, web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.
• You will monitor Case Log hourly and daily basis and work internally and with customers to resolve and close open cases, keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.
• You will be a customer advocate for timely response to issues and problem resolution and escalation.
• You will report all activities taken toward resolving customer issues. Where required, support customers during run time activities and provide online troubleshooting support and resolution.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Sound electrical engineering background/ bachelor’s degree in a relevant engineering discipline or higher.
• 10–12 years of hands‑on experience in the engineering field, or fewer years of experience in a customer service-oriented role within the electrical or utilities domain.
• Willingness and ability to provide technical support to customers as needed.
• Experience in troubleshooting and/or testing of GIS, high‑voltage equipment, transformers, or similar electrical systems used in power plants, substations, or the utilities sector will be a significant advantage.
• Familiarity with industry standards, safety protocols, and diagnostic tools used in the power and utilities domain would be beneficial.
• Should be available to work in shifts and participation in ensuring 24/7 availability.
• Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e‑mail is a mandatory skill set, good command of English is mandatory and ability to speak other languages is an added advantage.

Publication date : 2026-08-05