Senior Solution Engineer

Hitachi Automotive Systems Americas, Inc.; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Hitachi Energy Technology Services Private Limited in Chennai, India, is seeking a Senior Solution Engineer to provide first-line technical support to customers and manage case tickets. The role requires a strong electrical engineering background and extensive hands-on experience in electrical systems within the power/utility sector.

The successful candidate will troubleshoot GIS, high-voltage equipment, and transformers, coordinate with internal teams, and ensure compliance with safety and

Qualifications

• Sound electrical engineering background with a bachelor’s degree.
• 10–12 years of hands-on engineering experience, or fewer years in a customer service role within the electrical/utilities domain.
• Experience troubleshooting GIS, high-voltage equipment, transformers, or similar electrical systems used in power plants, substations, or the utilities sector.
• Willingness and ability to provide technical support to customers as needed.
• Excellent communication skills and English proficiency; additional languages are a plus.

Responsibilities

• Provide first-line technical support to customers and log tickets in Salesforce.
• Monitor and resolve customer issues, escalating as needed, and maintain case documentation.
• Support customers during run-time activities with online troubleshooting and guidance.
• Ensure compliance with external/internal regulations and Hitachi Energy policies.
• Act as a customer advocate for timely responses and effective issue resolution.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Bachelor's degree in Electrical Engineering

Job description

## Senior Solution EngineerApplyremote type: Hybridlocations: Chennai, Tamil Nadu, Indiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 30, 2026 (23 days left to apply)job requisition id: R0136354**Location:**Chennai, Tamil Nadu, India**Job ID:**R0136354**Date Posted:**2026-08-05**Company Name:**HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED**Profession (Job Category):**Communications & Corporate Affairs**Job Schedule:**Full time**Remote:**No**Job Description:****The opportunity:**Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).**How you’ll make an impact:*** You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.* You will be responding to incoming Customer calls, E-mails, web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.* You will monitor Case Log hourly and daily basis and work internally and with customers to resolve and close open cases, keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.* You will be a customer advocate for timely response to issues and problem resolution and escalation.* You will report all activities taken toward resolving customer issues. Where required, support customers during run time activities and provide online troubleshooting support and resolution.* You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.* Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.**Your background:*** Sound electrical engineering background/ bachelor’s degree in a relevant engineering discipline or higher.* 10–12 years of hands-on experience in the engineering field, or fewer years of experience in a customer service-oriented role within the electrical or utilities domain.* Willingness and ability to provide technical support to customers as needed.* Experience in troubleshooting and/or testing of GIS, high-voltage equipment, transformers, or similar electrical systems used in power plants, substations, or the utilities sector will be a significant advantage.* Familiarity with industry standards, safety protocols, and diagnostic tools used in the power and utilities domain would be beneficial.* Should be available to work in shifts and participation in ensuring 24/7 availability.* Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set, good command of English is mandatory and ability to speak other languages is an added advantage.**Accessibility and reasonable accommodation****Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** **general inquiry form** **on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.****This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.****Use of Al and automated tools in recruitment****As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as** **Hitachi's Global Data Privacy Notice.** **Background Screening and Security Checks****As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.****For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.****The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.**