Senior Solution Consultant - Bengaluru

MoEngage; Bengaluru; On-site; INR 18,00,000 - 24,00,000; Full time

Job summary

A leading customer engagement platform in Bengaluru is seeking an experienced Presales Consultant. The role requires at least 9 years of presales experience, exceptional communication skills, and a strong understanding of SaaS integrations. Candidates should be team players with high intellectual curiosity. The position offers a dynamic work environment with benefits including free lunch and snacks.

Benefits

Free Lunch and Snacks

Work at Scale

Collaboration with a smart team

Qualifications

• 9+ years of presales/solution consulting experience.
• Strong product solutioning skills and hands-on experience with SaaS.
• Exemplary written, verbal, and presentation skills.

Responsibilities

• Understand and articulate customer goals.
• Assist in sales processes and drive successful results.
• Manage customer POCs and feedback for product improvement.

Skills

Presales/Solution consulting experience

Team player

Intellectual curiosity

Product solutioning acumen

Excellent communication skills

Domain knowledge in SaaS, Mobile, APIs

Education

Bachelor's degree in Engineering, Computer Science, or related field

Tools

SaaS platform integration

SQL development

Job description

Location: Bengaluru

Overview

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Responsibilities

• Understand and qualify customer goals and effectively articulate MoEngage's ability to meet these goals
• Gain and maintain a deep understanding of the customers' architectural solutions/environment
• Work in concert with the Account Executives to build and adapt sales strategies and drive towards successful sales into Global companies
• Assist in Sales stages such as demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a technical pre-sales capacity
• Ensure the success of customer POCs through effective management of success criteria, planning and execution
• Distil and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
• Maintaining awareness of internal roadmap and new product features to evangelise with customers and their feedback to MoEngage product management and engineering teams
• Influence the improvement of Sales Engineering processes and practices
• Continuously learn and update skills and keep aware of industry trends in the integration and data management space

Requirements

• At least 9+ years of Presales/Solution consulting experience.
• Leave people with the impression that you are really listening to them and understand their problem.
• Should be known for being a “team player.” We just can’t emphasize this enough.
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
• Should have experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
• Should have strong product solutioning acumen coupled with hands-on experience with SaaS platform integration.
• Should have exemplary written, verbal and presentation skills coupled with unparalleled follow up skills.
• Should have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (even just HTML).
• Influence the improvement of Sales Engineering/presales processes and practices

Pluses

• Bachelors degree in Engineering, Computer Science, MIS or a comparable field is preferred
• Background in product development, management or technical pre-sales of digital techniques such as ad platforms and networks, marketing automation, attribution etc.
• SQL development and optimisation.

Benefits

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• Free Lunch and Snacks plus caffeine all day

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