Senior Software Engineering Support Technician I (Service Operation Support - System Engineer)

Nielsen; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Nielsen's Gracenote Service Operation Support team in Bengaluru ensures reliable data delivery for our global customers, continuously monitoring and escalating issues to resolution. The role emphasizes automation, cross-functional collaboration with DevOps and Engineering, and maintaining production systems across on‑premises and cloud environments.

The ideal candidate brings 3–5 years of Application/Data support, strong programming skills (Java, .NET, SQL), cloud experience (AWS), and superb

Qualifications

• Bachelor's degree in a technical field or equivalent experience with 3–5 years in Application/Data support (Linux/Windows).
• Proficiency in Java, .Net, and SQL.
• Experience with relational and non-relational data stores (MSSQL, MongoDB, Kafka).
• Experience using AWS or other cloud platforms; strong networking understanding.

Responsibilities

• Service monitoring, proactive and reactive incident management.
• Maintain 24/7 coverage with on-call rotations.
• Provide timely status updates to management.
• Identify automation and process-improvement opportunities.
• Maintain and monitor production applications and systems.
• Collaborate with DevOps and Engineering teams to execute tasks.
• Create and maintain internal documentation.

Skills

Java

.Net

SQL

Education

Bachelor's degree in technical field

Tools

MSSQL

MongoDB

Kafka

AWS

Job description

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Service Operation Support (SOS) team at Gracenote is critical to meeting the 24/7/365 demands of both our external customers and internal groups, such as Engineering and Customer Care. Given Gracenote's diverse challenges—from managing billions of daily music requests and providing global TV programming data to handling real-time sports data dynamics—the SOS group ensures accurate and timely data delivery. Our core mission is to create a modern, scalable, and highly automated platform for comprehensive monitoring, alerting, and troubleshooting across our heterogeneous infrastructure and numerous application components. The successful candidate will be responsible for ensuring reliable and on-time product data delivery and supporting the overall operation of the SOS group. This includes resolving or escalating all detected issues from submission/detection through to fulfillment/resolution.

Key Responsibilities And Duties

• Service Operations: Proactive and reactive service monitoring, technical triaging, and incident management.
• Availability: Working a rotating schedule, including on-call shifts, to maintain 24/7 coverage.
• Communication: Providing timely status updates and communications to management as required.
• Process Improvement & Automation: Identifying common issues, working toward long‑term solutions, and identifying opportunities for process improvement and automation.
• System Maintenance: Maintaining and monitoring production applications and systems.
• Collaboration: Working closely with management, DevOps, and Engineering teams to execute tasks.
• Documentation: Creating and maintaining internal documentation.

Ideal Candidate Profile

We seek a candidate with a strong passion for automation and quality, coupled with excellent problem‑solving and analytical skills. The desire to constantly improve processes is essential. The candidate must also possess an understanding of the interaction between Legacy and Current Systems, and On‑Premises and Cloud environments.

Qualifications

• Education and Experience: Bachelor's degree in a technical field or equivalent professional experience, coupled with 3-5 years of Application/Data support experience (Linux and/or Windows).
• Technical Skills:
  • Proficiency in reading and writing multiple programming languages (e.g., Java, .Net, SQL).
  • Demonstrated experience with both Relational and Non‑Relational Databases and Data Stores (e.g., MSSQL, MongoDB, Kafka).
  • Experience utilizing AWS or other major cloud platforms.
  • A strong understanding of networking in both physical and cloud environments.
• Core Competencies:
  • Superior written and oral communication skills.
  • Proven ability to work effectively both independently and within a team structure.
  • Strong problem‑solving and excellent time‑management skills are essential.
  • A passion for data, attention to detail, intellectual curiosity, and a drive to solve complex problems.

Preferred Assets

• Familiarity with Continuous Integration services like GIT and Jenkins.
• Experience in knowledge base creation and technical documentation.
• Demonstrated understanding of Incident Management processes.