Director, MTS (DevOps)

Nielsen; Bengaluru; On-site; INR 4,500,000 - 5,500,000; Full time

Job summary

Nielsen in Bengaluru, India seeks a Director of DevOps & Platform Engineering to drive the growth and technical excellence of Gracenote engineering. You will manage compute, cloud-native services, observability, and FinOps across geographies, ensuring high availability, scalability, and security for Gracenote products.

You will lead global teams, establish rigorous processes, and foster a culture of engineering excellence with a focus on automation, IaC, and reliable platform operations.

Qualifications

• Bachelor’s or master’s degree in CS/IT/Engineering.
• 12+ years in DevOps and Cloud Infrastructure.
• Proven people management in global multi-disciplinary teams.
• 8–10 years hands-on cloud infrastructure, CI/CD, IaC (Terraform, CloudFormation), scripting (Python, Shell, Go).
• 5+ years managing production AWS environments at scale (EKS, Glue, MSK, EMR, S3, RDS).
• Expert in Grafana/Loki/Prometheus/OpenTelemetry or ELK stack.
• FinOps experience with cloud budgets and cost optimization.
• Strong Kubernetes, containerization, microservices security.
• Experience with JIRA, Confluence, OpsGenie, GitLab CI.
• Strong incident response and analytical skills.

Responsibilities

• Lead multiple DevOps and Cloud Infrastructure teams in India with managerial responsibilities.
• Collaborate with global partners to align goals across geographies.
• Establish engineering culture and operational discipline across platform operations.
• Define operating rhythm, communication, and retention within areas of responsibility.
• Track KPIs: system availability/SLAs, incidents, cloud spend, and retention.
• Oversee AWS footprint (EKS, Glue, MSK, EMR, S3, RDS).
• Drive Kubernetes platform operations (EKS) and security.
• Develop and evolve in-house observability stack (Grafana/Loki/Prometheus).
• Lead FinOps and cloud cost-management initiatives.
• Implement IaC, CI/CD, automated testing, and self-healing systems.
• Coordinate talent pipeline and cross-functional engagements.
• Ensure governance and security in the Product Development Lifecycle.

Skills

DevOps leadership

Cloud infrastructure

CI/CD tooling

Terraform

CloudFormation

Python/Shell/Go

AWS production envs

EKS

Grafana Loki Prometheus

FinOps / cost management

Kubernetes architecture

JIRA/Confluence

Education

Bachelor’s/Master’s degree in Computer Science, IT, Engineering

Tools

Jenkins

GitLab CI

Terraform

CloudFormation

OpenTelemetry

Job description

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Director of DevOps & Platform Engineering Gracenote India will be central to the success of our infrastructure, cloud platform, and engineering enablement teams across geographies. This role is fundamental to the growth and technical excellence of the Gracenote engineering organization as a whole. Key goals of this role are to establish technical rigor, operational efficiency, and a robust platform engineering culture. You will be responsible for managing compute infrastructure, cloud native and managed services, observability stacks, and cloud cost optimization (FinOps), while collaborating closely with local and global stakeholders to ensure high availability, scalability, and security for Gracenote's products.

Responsibilities

• Manage and scale multiple teams of DevOps, and Cloud Infrastructure engineers in India, with direct and indirect managerial responsibilities.
• Work with local and global management across all relevant organizational partners to ensure the success, productivity, and operational alignment of assigned teams.
• Create a culture based on Nielsen values, fostering collaboration, continuous learning, and engineering excellence across platform operations.
• Establish operating rhythm and cadence within areas of responsibility to ensure transparent communication, inclusive leadership, and a positive, high-retention environment for engineers.
• Track and drive key performance indicators (KPIs) including system availability/SLA performance, incident resolution times, infrastructure productivity, cloud spend efficiency, and employee retention.
• Oversee and manage Gracenote’s AWS footprint, including large-scale compute resources and AWS-managed services such as AWS Glue, Amazon MSK (Managed Streaming for Apache Kafka), EKS, EMR, RDS, and S3.
• Drive Kubernetes platform operations (Amazon EKS), focusing on automated scaling, cluster management, workload security, and operational reliability.
• Own and evolve the in-house observability stack based on Grafana, Loki, Prometheus, and related telemetry tools to ensure end-to-end visibility across microservices and data pipelines.
• Lead FinOps and cloud cost management initiatives, establishing robust cost tracking, forecasting, efficiency benchmarks, and continuous resource optimization strategies without compromising performance.
• Apply an automation-first mindset to Infrastructure as Code (IaC), CI/CD pipelines, automated testing, and self-healing systems.
• Coordinate and maintain a strong talent pipeline.
• Continuously assess, streamline, and improve DevOps processes, incident management workflows, and infrastructure reliability standards.
• Ensure strict adherence to toolings, governance, and security best practices within the Product Development Lifecycle.
• Represent the India DevOps and Platform Engineering organization in cross-functional engagements (e.g., Product, Software Engineering, Architecture, and Data Science).

Qualifications

• Bachelor’s/Master’s degree in Computer Science, Information Technology, Engineering.
• 12+ years of experience working in DevOps, Cloud Infrastructure.
• Proven track record in people management, team building, and leading multi-disciplinary DevOps teams in a global environment.
• 8-10 years of hands-on experience with cloud infrastructure, CI/CD tools, Infrastructure as Code (e.g., Terraform, CloudFormation), and scripting (Python, Shell, Go, etc.).
• 5+ years of dedicated experience managing production AWS environments at scale, specifically focusing on Amazon EKS and AWS native managed services (AWS Glue, MSK, EMR, S3, RDS, DynamoDB).
• Deep expertise in open-source and custom observability tools, particularly Grafana, Loki, Prometheus, OpenTelemetry, or ELK stack.
• Proven track record in FinOps - managing cloud budgets, identifying cost inefficiencies, implementing auto-scaling/spot instances, and tracking cloud spend metrics.
• Strong foundation in Kubernetes architecture, containerization, microservices deployment, and networking/security policies.
• Good understanding of enterprise workflow and business tools such as JIRA, Confluence, OpsGenie, Gitlab, and CI/CD tools (e.g., Jenkins, GitLab CI).
• Strong critical thinking, incident response leadership, and analytical problem-solving skills.
• Sense of curiosity, operational discipline, and high attention to detail.