Senior Software Engineer - ServiceNow Research & Development · Noida · Hybrid

TeamViewer GmbH; Dadri; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

TeamViewer GmbH is seeking a Senior ServiceNow Developer to design, develop, and maintain custom ServiceNow Store applications and integrations with our DEX platform. You will enhance existing apps and ensure reliability and performance across deployments.

Required are a CAD certification with 6+ years of experience, strong ITSM/Service Portal/CMDB knowledge, and experience with REST, JSON, and JDBC integrations. English fluency is essential.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related field.
• ServiceNow CAD certification with 6+ years of hands-on development experience.
• Strong knowledge of ServiceNow platform development, ITSM, Service Portal and CMDB.
• Experience with HTML5, CSS3, JavaScript and frontend frameworks (React, Angular, or jQuery).
• Experience with REST APIs, JSON, and SQL Server/JDBC integrations.
• Knowledge of networking concepts and cloud-based hosting environments (preferred).
• Experience with Now Assist or Generative AI frameworks on ServiceNow (preferred).
• Ability to quickly learn and adapt to other ITSM tools such as Salesforce or JSM (preferred).
• Familiarity with automated testing using ServiceNow ATF.
• Experience with AI-based coding tools (e.g., GitHub Copilot) is a plus.
• Fluency in English is required; additional languages are an asset.

Responsibilities

• Participate in the end-to-end ServiceNow application lifecycle including requirements gathering, solution design, development, testing, deployment, and Store certification.
• Configure and customize core ServiceNow modules such as ITSM, ITOM, CMDB, and others as needed.
• Develop integrations between ServiceNow and enterprise systems using REST, SOAP, JDBC, and other technologies.
• Implement workflows, business rules, Script Includes, and automation to streamline business processes and improve user experience.
• Collaborate with product teams, IT stakeholders, and ServiceNow specialists to ensure alignment with business objectives.
• Provide post-implementation support, troubleshooting, and maintenance to ensure platform reliability.
• Create and maintain documentation for solutions, configurations, architecture, and release processes aligned with best practices and ITIL.
• Support ServiceNow platform upgrades, patches, and new releases to ensure functionality and stability.
• Mentor junior team members and provide knowledge-sharing sessions as needed.
• Integrate REST API Explorer, Scripted REST APIs, JDBC connections, and third-party services into web applications.
• Contribute to the architecture, design, and development of new features for our ServiceNow applications.
• Participate in continuous integration, build automation, and deployment processes from development to production.
• Ensure that applications are secure, scalable, stable, and optimized for performance.
• Continuously learn and evaluate new ServiceNow technologies, proposing improvements to the platform and products.

Skills

CAD Certification

ServiceNow development

ITSM

Service Portal

CMDB

HTML5

CSS3

JavaScript

Frontend frameworks

REST APIs

JSON

SQL Server/JDBC

Networking concepts

Cloud hosting environments

Now Assist / Generative AI on Service-

Salesforce / JSM familiarity

ATF

GitHub Copilot

English proficiency

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering

Tools

REST API Explorer

Scripted REST APIs

JDBC connections

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology - enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

We are looking for an exceptional Senior ServiceNow Developer with experience in designing and developing applications on the ServiceNow platform. You will be responsible for building and maintaining custom ServiceNow Store applications and integrating their capabilities with our DEX platform. You will also enhance existing applications to maximize value for our customers.

• Participate in the end-to-end ServiceNow application lifecycle including requirements gathering, solution design, development, testing, deployment, and Store certification.

• Configure and customize core ServiceNow modules such as ITSM (Incident, Problem, Change Management, Service Operations Workspace), ITOM, CMDB, and others as needed.

• Develop integrations between ServiceNow and enterprise systems using REST, SOAP, JDBC, and other technologies.

• Implement workflows, business rules, Script Includes, and automation to streamline business processes and improve user experience.

• Collaborate with product teams, IT stakeholders, and ServiceNow specialists to ensure alignment with business objectives.

• Provide post-implementation support, troubleshooting, and maintenance to ensure platform reliability.

• Create and maintain documentation for solutions, configurations, architecture, and release processes aligned with best practices and ITIL.

• Support ServiceNow platform upgrades, patches, and new releases to ensure functionality and stability.

• Mentor junior team members and provide knowledge-sharing sessions as needed.

• Integrate REST API Explorer, Scripted REST APIs, JDBC connections, and third-party services into web applications.

• Contribute to the architecture, design, and development of new features for our ServiceNow applications.

• Participate in continuous integration, build automation, and deployment processes from development to production.

• Ensure that applications are secure, scalable, stable, and optimized for performance.

• Continuously learn and evaluate new ServiceNow technologies, proposing improvements to the platform and products.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

• ServiceNow Certified Application Developer (CAD) with 6+ years of hands-on development experience.

• Strong knowledge of ServiceNow platform development, especially ITSM, Service Portal, and CMDB.

• Experience with HTML5, CSS3, JavaScript, and front-end frameworks (React, Angular, or jQuery).

• Experience with REST APIs, JSON, and SQL Server/JDBC integrations.

• Knowledge of networking concepts and cloud-based hosting environments (preferred).

• Experience with Now Assist or Generative AI frameworks on ServiceNow (preferred).

• Ability to quickly learn and adapt to other ITSM tools such as Salesforce or JSM (preferred).

• Familiarity with automated testing using ServiceNow ATF.

• Experience using AI-based coding tools (e.g., GitHub Copilot) is a plus.

• Fluency in English is required; additional languages are an asset.

• Strong understanding of Security, Governance, Risk & Compliance with aptitude for troubleshooting and development.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.