Senior Software Engineer - ServiceNow

UnitedHealth Group; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

UnitedHealth Group is seeking an experienced ServiceNow Developer/Administrator to drive end-to-end lifecycle projects in CSM and ITSM. You will design workflows, build integrations via REST APIs, and enhance Service Portal/UI Builder while mentoring junior teammates.

The role requires strong ITSM/ITIL knowledge, Agile experience, and a solid coding background in JavaScript and relational databases. Join a global team delivering health solutions at scale.

Qualifications

• CSM certification or ServiceNow CSA certification is required.
• 7+ years as a ServiceNow Developer or Administrator (CSM focus).
• Hands-on experience in Agile/Scrum teams.
• Solid ITSM and ITIL knowledge.
• Strong knowledge of ServiceNow architecture and coding standards.
• Proficiency in JavaScript, HTML, CSS, and relational databases.
• Expertise in Glide APIs, Script Includes, and Business Rules.
• Experience with Flow Designer, REST APIs, CSM/ITSM modules, and UI Builder.

Responsibilities

• Develop and customize ServiceNow applications across CSM, ITSM, SPM, and SecOps.
• Build workflows for requests, incidents, problems, and changes with Flow Designer and custom logic.
• Configure out-of-the-box workflows and design automation solutions.
• Develop integrations with CMDB and third-party systems using REST/SOAP APIs.
• Build and enhance Service Portal and UI Builder components.
• Write and maintain Script Includes and Business Rules.
• Troubleshoot issues, optimize performance, and support platform improvements.
• Participate in Agile ceremonies and stakeholder reviews.
• Develop UAT scripts and support functional validations.
• Mentor junior team members and handle complex issues.

Skills

ServiceNow CSA

JavaScript

REST API

Flow Designer

UI Builder

CMDB

ITIL

Agile/Scrum

SQL

Tools

Flow Designer

REST API

UI Builder

Script Includes

Business Rules

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function is within the Consulting job family, provides end to end life cycle consulting services to external clients to improve operation and information management for all segments of healthcare. This includes technology solutions, service solutions and data solutions - data warehousing and business intelligence applications, product implementation and consultation, service optimization, product development, selection and management. Generally work is self-directed and not prescribed.

Primary Responsibilities

• Develop and customize ServiceNow applications across CSM, ITSM, SPM, SecOps
• Build workflows for requests, incidents, problems, and change management using Flow Designer and custom logic
• Configure out-of-the-box workflows and design custom automation solutions
• Develop integrations with CMDB and third‑party systems using REST/SOAP APIs
• Build and enhance Service Portal and UI Builder components
• Write and maintain Script Includes, Business Rules, Glide API scripts (CRUD operations)
• Troubleshoot issues, optimize performance, and support platform enhancements
• Participate in Agile ceremonies, design discussions, and stakeholder reviews
• Develop UAT scripts and support functional validations
• Works with less structured, more complex issues
• Serves as a resource to others
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• ServiceNow CSA certification or Certification in CSM
• 7+ years of experience as a ServiceNow Developer or Administrator, mainely CSM module
• Hands‑on experience in Agile/Scrum teams
• Solid knowledge of ITSM processes and ITIL best practices
• Solid understanding of ServiceNow solution architecture and coding standards
• Solid proficiency in JavaScript, HTML, CSS, and relational databases (Oracle, MySQL, MS SQL)
• Expertise in:
• Glide APIs, Script Includes, Business Rules
• Flow Designer & workflow automation
• REST API integrations
• CSM, ITSM modules, Service Portal, UI Builder CMDB data model and configuration

Preferred Qualifications

• CAD (Certified Application Developer) Certification
• Solution Architect, and/ or Developer: Experience as a Product Owner, Configuration Consultant

Soft Skills

• Proven solid analytical and problem-solving skills
• Proven excellent communication and stakeholder engagement
• Proven ability to work independently and mentor junior team members
• Proven detail-oriented with a focus on delivery quality

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.