Senior Software Engineer – Monitoring Engineer

H&M; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Staff discount card

Global development opportunities

Job summary

H&M Business Tech seeks a Senior Software Engineer – Monitoring Engineer to evolve and implement customer-centric monitoring across production. You will drive data-driven insights, refine observability, and enable teams with robust dashboards and audits for performance and experience.

In this role you’ll work with Dynatrace, Splunk, OpenTelemetry and to incorporate AI-driven insights, collaborating with global product teams to optimize the customer journey and site performance.

Qualifications

• 6-10 years of work experience in Application Monitoring.
• Experience in Splunk is must.
• Experience of API architecture is a must.
• Good knowledge of Open Telemetry, Dynatrace, JMeter and mPulse or similar tools.

Responsibilities

• Set up, continuously improve and innovate around application and customer experience monitoring.
• Data driven based on understanding of common goals and identify gaps.
• Review outcomes and assist product teams in analyzing data to drive positive changes.
• Create insightful reports and audit reports and present results to various stakeholders.
• Drive our overall framework for Customer Experience Monitoring.
• Being an advisor to functional teams in application monitoring related questions.

Skills

Application Monitoring

Splunk

Dynatrace

OpenTelemetry

JMeter

mPulse

API architecture

Data-driven decision making

Communication with product teams

Tools

Splunk

Dynatrace

OpenTelemetry

JMeter

mPulse

Job description

• Full-time

Job Description

WHAT YOU’LL DO

As a Senior Software Engineer – Monitoring Engineer at H&M Business Tech, you will work in an agile context and take responsibility for continuously evolve and create value adding monitoring and visibility into production from a customer experiences perspective, maintain monitoring guiding principles for the domain, perform analytics and audits on what’s in production, act as an enabler to our colleges and teams within the domain to help drive adoption of the monitoring principals and help us achieve commercial execution excellence.

We are now looking for a passionate Technical Engineer with a strong skillset within application and traffic flow monitoring. You are driven by putting that skillset and previous experiences to use to gain transparency into application performance on a holistic level, always tied to the customer experience.

Key Responsibilities

• Set up, continuously improve and innovate around application and customer experience monitoring.
• Data driven based on understanding of common goals and identify gaps.
• Current solutions are heavily built around Dynatrace, SPLUNK dashboards for performance and scalability measurements.
• Work to incorporate AI to improve value-adding insights by identifying possible candidates and finding those opportunities.
• Review outcomes and assist product teams in analyzing data to drive positive changes.
• Closely interact with our operation teams to get real-life input.
• Create insightful reports and audit reports and present results to various stakeholders.
• Drive our overall framework for Customer Experience Monitoring.
• Being an advisor to functional teams in application monitoring related questions.

WHO YOU’LL WORK WITH

At H & M you’ll be with the Digital Foundation area which is integral part of the Commercial Tech Domain. This area builds on the existing Product Operations and Online Applications units, reflecting the organization’s evolution toward a more integrated digital capability and focusing on enabling teams to deliver with excellence.Delivery Foundation - Providing a mixture of niche platform SMEs, e.g. traffic flow optimization, platform vendor management and enabling support to teams both in area and wider on core NFRs topics.

You’ll be part of a global, cross-functional team focused on enabling data driven decision making at the core of our customer offering. Our mission is to empower assortment teams to efficiently and accurately plan and adjust demand for articles across all markets and touchpoints, with the flexibility to swiftly adapt to changing circumstances.

WHO YOU ARE

We are looking for people with...

• 6-10 years of work experience in Application Monitoring.Previous experience with Application Monitoring Engineering and monitoring tools. Previous experience in performance testing tools as a bonus.
• Experience in Splunk is must
• Experience of API architecture is a must.
• Good knowledge of Open Telemetry, Dynatrace, JMeter and mPulse or similar tools.
• Experience of working closely with functional developers and technical teams to understand their needs and convert into application monitoring requirements
• An understanding of the application monitoring needs to get clarity into customer experience, site performance on a holistic level with ability to do drill downs, connecting the effect of commercial activities to results and effects within the flows throughout the customer journey and within the system in different e-com solution layers from front-end/APP to cloud front end and backend.
• Good communication skills as you will collaborate with many product teams supporting them with performance testing and monitoring needs.
• Being able to foresee and understand how new functionality/services affect/create new monitoring needs
• Having a never satisfied thirst of always finding new, innovative and efficient technologies and/or technical components can help improve application experience monitoring.

It would be fantastic if you also have:

• A good understanding of retail and e-commerce and large international organizations.
• Very good understanding of the effects a microservice/API architecture can have on monitoring and maintaining a holistic overview.
• Hands-on experience of Cloud Devops.
• Experience working in agile development organizations.
• Experience of front-end development is a merit but not mandatory.
• Good understanding and experience of the three pillars of Observability: Logs, Metrics, Traces

WHO WE ARE

H&M is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M here.

WHY YOU’LL LOVE WORKING HERE

At H&M, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. We offer all our employees at H&M attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter in your application