Senior Software Engineer II, ServiceNow IRM

AMERICAN EXPRESS; Bengaluru; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

American Express is seeking a ServiceNow IRM Senior Software Engineer II in Bengaluru. The role requires extensive software development expertise, strong GRC experience, and hands-on ServiceNow implementation skills across workflows, CMDB, UI policies, and integrations.

You will lead a team, shape engineering roadmaps, and ensure timely delivery aligned with risk and compliance objectives. You will collaborate with Product Owners and senior stakeholders, promote best practices, and contribute to

Qualifications

• 3+ years as Senior Software Engineer I in GRC tools.
• Total 12+ years of software development experience.
• Strong background in system architecture and standard engineering processes.
• Hands-on ServiceNow configurations, workflows, scripting, UI policies, ACLs, integrations and CMDB.

Responsibilities

• Lead, coach, mentor engineering team and drive technology excellence.
• Define and implement engineering roadmap aligned with business needs.
• Establish coding standards, architecture principles and agile practices.
• Collaborate with project manager and partners to align with business goals.

Skills

GRC tools

ServiceNow

JavaScript

APIs

XML

Java

Jelly scripting

AngularJS

Agile/Scrum

Education

BS/MS in Computer Science/Engineering

Tools

ServiceNow

CMDB

REST APIs

Job description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The position of ServiceNow Integrated Risk Management (IRM) Sr Software Engineer II will be a part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express.

Minimum:

• 3+ years as Senior Software Engineer I experience in Governance, Risk and Compliance (GRC) tools.

• Overall 12+ years of software development experience.

• Strong background in system architecture and engineering standard processes.

• Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.

• Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.

• Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.

• An understanding of GRC/IRM industry trends.

• 5+ years Agile experience as well as hands on Scaled Agile Framework experience.

• BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.

• Active Certified System Administrator certificate

Preferred:

• Working knowledge of GCP.

• Typically has prior technology experience of systems analysis/programming.

• Experience writing/initiating JS utilities.

• Hold ServiceNow Certified Application Developer credentials.

• Conceptual architecture knowledge.

• Machine Learning or Generative AI knowledge by leveraging NowAssist is a plus, not mandatory

The successful candidate will lead, coach and mentor engineering team, drive technology excellence and ensure the successful execution of the project. The role requires a strong technology background in GRC/IRM tools - preferably in Archer and ServiceNow IRM, leadership skills and ability to align engineering efforts with business objectives. They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with Manager, Engineers, Product Owners, Staff Architects and Staff Engineers:

• Lead, coach, mentor and grow the engineering talent within the team
• Foster innovation, collaboration and technology excellence
• Define and implement engineering roadmap in alignment with business needs
• Drive tech excellence, establish and implement coding standards, architecture principals and agile methodology.
• Collaborate with project manager and other partners to align with business goals. Ability to build positive relationships, operate effectively within large multi-functional teams, and influence business partners to drive ground-breaking change.
• Cultivate a culture of collaboration, learning and continuous improvement.
• Work with program delivery team and align team around the long-term roadmap.
• Identify gaps, provide feedback, and propose changes to implementation timeline and roadmap.
• Provide inputs to product owners with recommendations to drive program level objectives and goals.
• Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change