Senior Software Engineer

ServiceNow; Bengaluru; Hybrid; INR 4,000,000 - 6,500,000; Full time

Job summary

ServiceNow in Bengaluru is seeking a senior member of the core platform team to shape the evolution of moveworks conversational AI platform. You will build enterprise products that leverage our ML platform, create foundational frameworks and services, and develop a data platform to support diverse product needs.

You will collaborate with product management, user experience, customer success, machine learning, and other engineering teams to define and deliver elegant solutions that scale across

Qualifications

• 5+ years designing, shipping, and maintaining backend distributed systems.
• 5+ years designing, shipping, and maintaining products or platforms.
• Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems.
• Experience building and maintaining microservices in Python/Golang/Java/C++.
• Experience with cloud infrastructure like AWS/GCP/Azure.
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• Desire to work at a startup pace with a high degree of ownership.
• Demonstrated ability to communicate complex engineering concepts clearly to product and other stakeholders.
• High level of curiosity and willingness to learn.

Responsibilities

• Design and build highly reliable, performant platform building blocks.
• Influence the platform team roadmap and own the evolution of multiple platform areas.
• Partner within and across engineering teams to provide cross-cutting solutions.
• Consistently deliver deadline-sensitive work that is interdependent with other teams.
• Champion continuous improvement of the platform.
• Participate in peer code and engineering design reviews.

Skills

Backend design

Microservices

Cloud platforms

API integration

REST/RPC

Programming languages

Performance optimization

Startup mindset

Technical communication

Continuous learning

Education

B.S./M.S. in Computer Science or equivalent

Tools

AWS

GCP

Azure

REST APIs

API-based platforms

Job description

As a Senior member of the core platform team, you will play a key role in shaping the evolution of moveworks conversational AI platform. You will have the opportunity to - build enterprise products that solve real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstract away the product needs and provide scalable and reliable building blocks, build the enterprise data platform for various product needs. You'll be partnering with product management, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions.

• Design and build highly reliable, performant and secure platform building blocks
• Influence the platform team roadmap and own the evolution of multiple platform areas
• Partner within and across engineering teams to provide cross cutting solutions
• Consistently deliver deadline sensitive work that is interdependent with other engineering teams
• Challenge the status quo and be responsible for continuous improvement of the platform
• Regularly participate in peer code and engineering design reviews

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience designing, shipping, and maintaining backend distributed systems
• 5+ years of experience designing, shipping, and maintaining products or platforms
• B.S./M.S. in Computer Science or an equivalent field
• Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems
• Experience building and maintaining microservices in Python/Golang/Java/C++
• Experience with cloud infrastructure like AWS/GCP/Azure
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• Desire to work at a startup pace with a high degree of ownership
• Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
• Willingness to learn and an openness to giving and receiving feedback

Nice to have:

• Experience working with Machine Learning products
• 5+ years of experience designing, shipping, and maintaining backend distributed systems
• 5+ years of experience designing, shipping, and maintaining products or platforms
• B.S./M.S. in Computer Science or an equivalent field
• Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems
• Experience building and maintaining microservices in Python/Golang/Java/C++
• Experience with cloud infrastructure like AWS/GCP/Azure
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• Desire to work at a startup pace with a high degree of ownership
• Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
• Willingness to learn and an openness to giving and receiving feedback