Senior Software Developer - Customer Engineering - Networking

Luxoft; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Luxoft in Bengaluru seeks an experienced software engineer for enterprise networking to troubleshoot customer defects and implement feature enhancements for Data Center routing and switching platforms. You will collaborate with the core development team to drive root cause analysis and guide mitigation plans, while maintaining timely RCA updates in JIRA.

Ideal candidates have 8+ years in EE/CS with strong C/C++, plus familiarity with Docker/Kubernetes and Agile workflows.

Qualifications

• BS or MS in EE/CS with 8+ years of experience.
• Expert C/C++ programming skills.
• Experience with layer 2 and layer 3 forwarding.
• Familiarity with Docker/Kubernetes development environment.
• Strong communication, written and spoken.
• Experience with Agile development: Git, Jira.

Responsibilities

• Troubleshoot/debug customer issues and fix defects, and work on feature enhancements for patch releases.
• Collaborate with core development to perform root cause analysis for customer issues.
• Triage escalations and craft mitigation plans.
• Update escalation threads and JIRA tickets with RCA information in a timely manner.
• Interact with Level 2/3 teams to troubleshoot live in customer network when needed.

Skills

Layer 2/3 forwarding

C/C++ programming

Strong communication

Agile development (Git, Jira)

Cross-functional collaboration

Self-motivated

Education

BS or MS in EE/CS

Tools

Docker

Kubernetes

Git

Jira

Job description

Project description

Customer Support Engineering, software development and fixing customer-found defects for Data Center routing and switching platforms network & management applications - Major Enterprise Networking equipment provider

Responsibilities

• In this role, as an individual contributor, you will work within the software engineering team to troubleshoot/debug customer issues, fix customer defects, and work on feature enhancements for patch releases.
• Work hand in hand with the core development team to expedite the root cause analysis of customer issues. You will partner directly with the subject matter experts to guide you to the appropriate solution.
• Accept the customer escalations and triage the case data to help root cause the issue and/or produce the mitigation plan.
• Update the escalation email threads and JIRA tickets with the RCA (root cause analysis) information in a timely manner to meet the case severity bound SLAs (Service Level Agreements).
• Interact with customer facings teams (Level 2 / Level 3) to help troubleshoot customer issues live in customer network as and when needed.

SKILLS

Must have

• Requires a BS or MS in EE/CS and 8+ years of experience
• Strong technical background in layer 2 and layer 3 forwarding is required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner
• Expert programming skills in C/C++
• Familiarity and hands‑on with docker/Kubernetes based dev. env. is a plus
• Solid background in management systems, in particular NetConf, gNMI based management
• Strong verbal and written communication skills. Ability to communicate effectively at all levels of the organization: Product Management, Technical Marketing, Field Teams, Documentation and Development Team
• Highly motivated and self-driven
• Able to collaborate cross‑functionally to meet challenging goals
• Experience with Agile development - GIT, JIRA

Nice to have

• Exposure to microservices architecture