Senior Site Reliability Engineer

MyOperator; Dadri; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

MyOperator is seeking a Site Reliability Engineer to own production reliability and observability across our AI-powered communication infrastructure. You will design SLO-based practices, build dashboards, and lead incident response in distributed AWS and Kubernetes environments.

You will automate operational tasks with Python or Bash, implement end-to-end tracing with OpenTelemetry, and collaborate with engineering teams to instrument new services from day one.

Qualifications

• 3–6 years in SRE/DevOps or Platform Engineering.
• Experience with distributed tracing (OpenTelemetry) is mandatory.
• Strong logging systems experience (ELK/OpenSearch/Loki).
• Proficient in Kubernetes (AWS EKS) and cloud infra.
• Automation of ops tasks with Python or Bash.

Responsibilities

• Own production reliability, uptime, latency, and error budgets.
• Design monitoring with Grafana, Prometheus/OpenTelemetry, and CloudWatch.
• Define SLIs, SLOs, and SLA thresholds for AI services.
• Build real-time dashboards for incident response and capacity planning.
• Lead incident response lifecycle and RCA documentation.
• Reduce MTTR through automation and reliability practices.
• Monitor AWS EKS workloads and AI inference pipelines.

Skills

Grafana dashboards

PromQL

OpenTelemetry

ELK/OpenSearch/Loki

Kubernetes (AWS EKS)

Python/Bash automation

Incident response

Linux networking

Tools

Grafana

Prometheus

AWS CloudWatch

OpenSearch

Terraform

Job description

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
  
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and AWS CloudWatch.
  
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
  
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
  
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
  
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
  
• Create SLO-based alerting systems with minimal noise and fast incident detection.
  
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
  
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
  
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
  
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
  
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
  
• Automate operational workflows using Python or Bash to eliminate manual toil.
  
• Drive performance optimization, scalability improvements, and capacity planning.
  
• Collaborate with engineering teams to instrument new services from day one.
  

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
  
• Hands-on experience with:
  
• Grafana dashboards and visualization
  
• PromQL for writing complex queries and alerts
  
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
  
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
  
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
  
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
  
• Experience with Kubernetes (AWS EKS preferred).
  
• Good understanding of Linux systems, networking, and cloud infrastructure.
  
• Experience handling production incidents and participating in on-call rotations.
  
• Ability to automate operational tasks using Python or Bash.
  

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
  
• CI/CD observability integration (Jenkins, GitHub Actions).
  
• Experience monitoring LLM APIs and AI inference pipelines.
  
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
  
• Infrastructure as Code (Terraform, CloudFormation).
  
• Experience with chaos engineering or load testing tools.
  
• Multi-cluster or multi-region architecture exposure.
  
• Ownership of production systems and high availability.
  
• Strong troubleshooting and debugging skills.
  
• Focus on automation and reliability improvements.
  
• Proactive approach to incident prevention.
  
• Ability to reduce alert noise and improve signal quality.
  
• Data-driven approach to reliability engineering.
  

This Role Is Not For

• Candidates with purely development experience and no production ownership.
  
• Candidates without real incident response or on-call experience.
  
• Freshers or candidates with less than 3 years of experience.