Senior Site Reliability Engineer

Black Duck; Bengaluru; Sur place; INR 1 200 000 - 1 600 000; Plein temps

Avantages offerts par ce poste

Inclusive and collaborative work env.

Continuous learning and professional发展

Résumé du poste

Black Duck is seeking a Production Operations Engineer 3 to support large-scale production systems with a focus on incident management, monitoring, site reliability, and customer communications. This hands-on role requires ownership of critical production issues in a 24/7 environment.

You will own end-to-end incident management, lead swarm calls, drive MTTR improvements, automate operational tasks using Go, Python, Shell or Perl, and mentor junior ProdOps engineers while influencing reliability

Qualifications

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer-facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills.

Responsabilités

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Coordinate with Engineering, Product, CloudOps, and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl.
• Act as a technical reviewer for reliability‑critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.
• Provide technical leadership and mentorship to ProdOps engineers.
• Guide shift teams during complex situations.
• Support onboarding, training, and upskilling of team members.
• Drive operational maturity across the team.

Connaissances

Production Operations

SRE

Kubernetes

Cloud environments

Distributed systems

Mentoring

Communication skills

Outils

Terraform

Jenkins

Harness

GitHub Actions

ArgoCD

GitLab CI

Git

GitHub

GitLab

Description du poste

Production Operations Engineer 3 – P3 (ProdOps / SRE)

Experience: 5–8 years

About the Role

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands‑on role requiring ownership of critical production issues in a 24/7 environment.

Key Responsibilities

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Coordinate with Engineering, Product, CloudOps, and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl.
• Act as a technical reviewer for reliability‑critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.
• Provide technical leadership and mentorship to ProdOps engineers.
• Guide shift teams during complex situations.
• Support onboarding, training, and upskilling of team members.
• Drive operational maturity across the team.

Required Technologies

• Infrastructure as Code: Terraform
• CI/CD: Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI
• Version Control: Git, GitHub, GitLab
• Scripting: Go or Python or Shell or Perl

Qualifications

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer‑facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills.

What We Offer

• An opportunity to be part of a dynamic and innovative team.
• Inclusive and collaborative work environment.
• Continuous learning and professional development opportunities.
• Exposure to large-scale and customer‑critical systems.