Senior ServiceNow Developer, IT

Hexagon AB; Pune District; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A global technology leader is seeking a Senior ServiceNow Developer in Pune, India. The successful candidate will be responsible for developing and managing ServiceNow technical solutions, collaborating with stakeholders, and ensuring best practices. Ideal applicants have over 5 years of experience with ServiceNow and relevant certifications. This role offers an exciting opportunity to shape service management solutions in a fast-paced environment.

Qualifications

• 5+ years of experience working with ServiceNow, ideally with certifications.
• Good understanding of project management phases.
• Proficient communication skills in English.

Responsibilities

• Develops new ServiceNow solutions and troubleshoot issues.
• Collaborates with analysts and project managers.
• Communicates technical problems clearly.

Skills

ServiceNow Implementation

Troubleshooting

Collaboration

Technical Communication

Application Development

Integration Management

Performance Analytics

Education

Degree in Computer Science

Tools

REST

SOAP

Job description

Hexagon Manufacturing Intelligence (HMI) is seeking a seasoned Senior ServiceNow Developer, ideally certified as a ServiceNow Implementation Specialist. The candidate should have substantial experience in deploying and managing ServiceNow modules in large organizations. The role entails developing and architecting technical solutions on the ServiceNow platform to meet the IT Service Management (ITSM) business requirements of Hexagon Manufacturing Intelligence.

Job Responsibilities

• Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.
• Collaborates with business analysts and project managers to develop appropriate technical solutions, offering advice on options, risks, and impacts on business processes and technical architecture.
• Communicates technical problems and solutions clearly to both technical and non-technical audiences.
• Demonstrates thorough knowledge of the ServiceNow platform suite (ITSM is a must).
• Develops and implements applications, platform configurations, and customizations following the smart-customization approach, ensuring efficient and effective solutions tailored to business needs.
• Designs, develops, and implements solutions for modules including Incident, Problem, Change, Request, Asset, Knowledge Management, CMDB, and GRC.
• Responsible for managing and developing new and existing integrations with external tools and applications using REST, SOAP, and other web services.
• Develops custom flows for various modules using Flow Designer, Integration Hub, including development of custom flow actions.
• Ensures adherence to ServiceNow and software development best practices and principles.
• Provides comprehensive business intelligence support through Performance Analytics and the Reporting engine.
• Creates comprehensive documentation, including technical design documents, user guides, and developer notes, to ensure clear communication and knowledge transfer across teams.
• Provides technical support and training to end-users and junior developers upon request.

Qualifications

• Degree in computer science, management information systems, or related field preferred.
• Several years of practical development on the ServiceNow platform.
• 5+ years of experience working with ServiceNow, ideally CSA, CAD, and CIS-ITSM certifications.
• Good understanding of project management phases, techniques, and tools as well as ability to work together with Project Manager.
• Comfortable working in a fast-paced technology environment.
• ITIL v3 Foundation certificate is advantageous.
• Proficient communication skills in English and effective presentation skills.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [e-mail].

Information at a Glance Job Title: Senior ServiceNow Developer Job Function: Information Technology Job Location (Short): Pune, IND, 411 001
Workplace Type: Workplace Details: Pune Req ID: 2172 Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.