Senior ServiceNow Developer

Sanofi; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Sanofi Hyderabad is seeking a Senior ServiceNow Developer to lead the design, development, and ongoing improvement of ServiceNow solutions across CSM, SPM, and HRSD modules. You will collaborate with Digital teams, analysts, and stakeholders to translate requirements into scalable platform capabilities.

The role emphasizes technical leadership, code quality, and governance, with responsibilities spanning development, documentation, and vendor coordination in a global enterprise environment.

Qualifications

• 5+ years of ServiceNow development and customization.
• Experience with CSM, SPM and HRSD modules.
• Experience in a global, cross-functional environment.

Responsibilities

• Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts
• Guarantee code quality, performance, and adherence to development standards
• Develop and maintain applications, workflows, and integrations within the ServiceNow platform
• Coordinate with third-party vendors and drive continuous improvement of solutions

Skills

ServiceNow development

Code customization

Stakeholder collaboration

Technical leadership

Problem solving

Tools

REST APIs

SOAP APIs

MID Server

AngularJS

Job description

About the job

Our Team

This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions

The Senior ServiceNow Developer serves as the technical owner of ServiceNow platform development, ensuring optimal implementation of solutions across service management processes. This role is responsible for designing, developing, and continuously improving ServiceNow applications to drive business value throughout the service lifecycle. The Senior Developer manages complex technical implementations while leading strategic development initiatives that require sophisticated coding and platform transformation.

Main responsibilities

ServiceNow Platform Development

• Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts
• Take accountability for code quality, performance, and adherence to development standards
• Develop and maintain applications, workflows, and integrations within the ServiceNow platform
• Establish technical roadmaps that support business objectives and enhance service delivery capabilities

Solution Architecture and Implementation

• Guide development teams and business analysts on optimal technical approaches and provide expert implementation support
• Ensure coding best practices are followed in every sprint/delivery
• Create and maintain comprehensive technical documentation for developed applications and processes
• Coordinate with third-party vendors to manage technical activities and ensure timely completion
• Drive continuous improvement of implemented solutions based on performance metrics and user feedback

Technical Leadership

• Lead or contribute to strategic development projects requiring complex coding and platform customization
• Coordinate activities with cross-functional team members to drive project completion and technical excellence
• Establish and maintain development standards, methodologies, and governance
• Identify and mitigate technical risks through proactive planning and code reviews

Stakeholder Management and Technical Advocacy

• Translate business requirements into technical specifications and solutions
• Build partnerships across the organization to champion effective technical approaches
• Facilitate technical workshops and collaborative sessions to align stakeholders on solution architecture
• Mentor and guide junior developers, providing technical leadership and support

Innovation and Continuous Improvement

• Identify emerging ServiceNow capabilities and technologies that could benefit the organization
• Recommend process and technology improvements based on platform capabilities and industry best practices
• Implement measurement frameworks to evaluate solution effectiveness
• Drive adoption of new capabilities through technical enablement and knowledge sharing

About you

Experience

• 5+ years of experience in ServiceNow development and customization
• Proven track record in implementing and managing ServiceNow solutions in enterprise environments
• Experience with ServiceNow modules including CSM, SPM and HRSD platform capabilities
• Background in service management with focus on technical solution delivery
• Experience in a global, cross-functional environment
• ServiceNow certifications preferred (Administrator, Developer, Implementation Specialist)

Soft skills

• Well-organized with ability to structure, prioritize, and meet deadlines
• Excellent communication skills with ability to explain technical concepts at different organizational levels
• Hands-on approach to problem-solving and solution implementation
• Effective business partnering and customer relationship management
• Strategic thinking with ability to connect technical solutions to business outcomes

Technical skills

• Advanced in ServiceNow platform development (JavaScript, business rules, UI policies, client scripts)
• Advanced in ServiceNow administration and configuration (CSM, SPM, HRSD modules)
• Advanced in integration technologies (REST, SOAP, MID Server)
• Advanced in workflow design and implementation
• Advanced in data privacy principles and security best practices
• Intermediate in designing, developing, and maintaining ServiceNow Employee Self Service (ESS) and Service Portal solutions
• Intermediate in developing and customizing Service Portal widgets using AngularJS, HTML, CSS, Bootstrap, and JavaScript
• Intermediate in configuring and maintaining Employee Center / Service Portal knowledge management capabilities
• Working knowledge of ITIL, Agile, and Continuous Improvement frameworks
• Understanding of data modelling and database design techniques

Languages : English (fluent)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!