Senior Service Specialist, Patient Support Services

Trinity Partners India LLP; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Trinity Partners India LLP seeks a skilled individual to join their Operations & Analytics team in Chennai. The role emphasizes strong analytical skills with responsibilities in data mining, client deliverables, and using automation tools. Candidates should have at least 5 years of relevant experience in the pharmaceutical industry and should be well-versed in Microsoft Excel, PowerPoint, and SalesForce.

Applicants should have a Bachelor’s degree and possess good communication and problem-solving abilities. Opportunities for professional development and collaboration in a team setting are core to this position.

Qualifications

• Bachelor’s degree required.
• 5 years of experience in analytical positions.
• Pharmaceutical industry data analytics experience.
• Demonstrated attention to detail with the ability to produce quality outputs.

Responsibilities

• Develop a strong understanding of TGaS Operations & Analytics processes.
• Utilize custom automation tools to generate client deliverables.
• Provide insights and create recommendations for client engagements.
• Participate in ongoing product development to improve deliverables.

Skills

Analytical skills

Communication skills

Microsoft Excel

Microsoft PowerPoint

SalesForce reporting

Attention to detail

Team collaboration

Education

Bachelor’s degree

MBA or master’s equivalent degree

Tools

SalesForce

Tableau

Microsoft Word

Job description

Responsibilities

• Develop a strong understanding of TGaS Operations & Analytics team processes and utilize their retained knowledge on new projects with minimal direction.
• Use intermediate to advanced knowledge of Excel and PowerPoint to create customized deliverables for clients based on input from practice teams.
• Utilize custom automation tools to generate client deliverables.
• Use off‑the‑shelf analytical tools to mine benchmark information and draw out meaningful trends and insights.
• Understand where datasets are captured and tracked; filter/query the data and maintain data on an ongoing basis.
• Use benchmark/survey information, along with experience and understanding of the business to identify meaningful trends, provide insights, and create recommendations for client engagements; include analysis results in a presentable deliverable format.
• Leverage business acumen of solution to speak to the specific solution‑related implications and insights of the key takeaways.
• Complete work accurately and mostly independently consistent with project timelines; assist with tasks beyond assigned work and execute those deliverables successfully to improve overall project team abilities.
• Present assigned deliverables as a reflection of the ‘big picture’ question the project attempts to answer.
• Utilize active listening to understand how to contribute ideas, potential solutions, and additional research to projects beyond what has been explicitly assigned; respond appropriately to solution team questions on standard reports and customized client requests.
• Use self‑management skills to deliver based on individual workload.
• Participate in ongoing product development; improve custom automation tools to make client deliverables more efficient.
• Identify ways to utilize analytics and technology to improve benchmark product offerings; proactively and creatively think outside the box, providing innovative ideas and insights to internal and client projects.
• Demonstrate teamwork skills: accept coaching and take action on guidance; provide guidance on survey best practices and participate in the design of customized surveys to answer client questions (Virtual Hows).
• Use web‑based survey tools to implement the survey and provide subject matter expertise support on solution(s); prepare for internal reviews, treat Project Manager as an internal client.
• Proactively develop own skills and pass on knowledge/skills to others, leveraging the Trinity network of peers and managers to utilize the value of their experience and expertise for one’s own project work.
• Assist with tasks beyond assigned work; proactively communicate in meetings with stakeholders, ask questions and clarify details when needed, and take feedback to deliver results in “one turn”.

Qualifications

• Bachelor’s degree required.
• Pharmaceutical industry data analytics experience.
• Expertise in Microsoft Excel, PowerPoint, and Word.
• Understanding of SalesForce application reporting.
• Excellent analytical skills and problem‑solving skills.
• Demonstrated attention to detail with the ability to produce quality outputs and review own work for errors.
• Strong writing and communication skills.
• 5 years of experience in analytical positions.
• Ability to thrive in a collaborative team environment.
• Preferred: Expertise in SalesForce application reporting.
• Preferred: Tableau experience.
• Preferred: MBA or master’s equivalent degree.
• Experience utilizing and developing Standard Operating Procedure documentation.
• Understanding of life sciences and/or pharmaceutical industry consulting.