Senior Service Engineer

Providence Health & Services; Hyderabad; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Providence Health & Services is seeking an experienced Enterprise Patch Engineer to own MEMCM patching across large-scale environments in a hybrid cloud setup. You will lead complex troubleshooting, perform RCA, and design modern patching strategies with Azure-based options.

The role requires strong scripting (PowerShell/Python), experience with Rapid7, and mentoring L1/L2 teams. You will collaborate with cyber security and infrastructure teams to ensure compliance and timely remediation.

Qualifications

• 7-10 years of experience in enterprise patching.
• Hands-on with MEMCM architecture and workflows.
• Experience designing large-scale patch management solutions.
• Strong Vulnerability Management lifecycle, including Rapid7 integration.
• Hands-on experience in Application Deployment, Patch Management, Task Sequencing, and Software Distribution.

Responsibilities

• Lead end-to-end ownership of MEMCM server patching across enterprise environments.
• Act as primary escalation point for technical and process escalations, driving resolution with minimal supervision.
• Perform deep-dive troubleshooting and root cause analysis (RCA) for major incidents and recurring patch failures; implement preventive measures.
• Design and optimize patch deployment strategies, collections, and Configuration Items in MEMCM.
• Drive vulnerability remediation programs leveraging Rapid7 and integrate findings into patching and remediation workflows.
• Mentor junior engineers and guide L1/L2 teams on troubleshooting, best practices, and process adherence.

Skills

MEMCM

Patching strategies

Vulnerability management

Automation scripting

PowerShell

Python

Windows Server

Azure

Azure Arc

Rapid7

Tools

MEMCM

Rapid7

Azure

Azure Arc

PowerShell

Python

Job description

Job Description:

Organization Background:

The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM's and SQL or Oracle databases.

What will you be responsible for?

• Lead end-to-end ownership of MEMCM Server Patching across enterprise environments, ensuring compliance with organizational SLAs and security standards
• Act as primary escalation point for technical and process escalations, driving resolution with minimal supervision
• Perform deep-dive troubleshooting and root cause analysis (RCA) for Major Incidents and recurring patch failures; implement preventive measures
• Design and optimize patch deployment strategies, collections, and Configuration Items in MEMCM
• Drive vulnerability remediation programs leveraging Rapid7 and integrate findings into patching and remediation workflows
• Collaborate with Cyber Security, Infrastructure, and Application teams to ensure risk-based patch prioritization and compliance
• Lead automation and process improvements in patching, reporting, and remediation
• Ensure post-patching validation, monitoring, and compliance reporting through dashboards and enterprise tools
• Mentor junior engineers and guide L1/L2 teams on troubleshooting, best practices, and process adherence

What would your day look like?

• Lead and oversee enterprise-wide Windows and Third-Party patch deployments using MEMCM
• Drive complex troubleshooting scenarios related to patch failures, compliance issues, and infrastructure challenges
• Architect and implement modern patching solutions (e.g., Azure Update Manager, Azure Arc, hybrid cloud patching models)
• Perform advanced RCA and problem management, ensuring long-term fixes and knowledge documentation
• Define and execute Get Current / Stay Current strategies for patch compliance across environments
• Develop and maintain automation scripts (PowerShell/Python) to improve efficiency and reduce manual intervention
• Collaborate with cross-functional teams in global delivery models and Agile/feature crew setup
• Analyze vulnerability data and lead large-scale remediation efforts with measurable outcomes
• Contribute to process governance, standards, and innovation initiatives in patching and vulnerability management

Who are we looking for?

• 7-10 years of experience in enterprise patching, vulnerability management, and infrastructure operations
• Strong hands‑on experience with MEMCM (latest branches) and deep understanding of its architecture, components, and workflows
• Proven experience in designing and optimizing patch management solutions in large-scale environments
• Strong expertise in Vulnerability Management lifecycle, including integration with tools like Rapid7
• Hands‑on experience in Application Deployment, Patch Management, Task Sequencing, and Software Distribution
• Strong troubleshooting skills across Windows Server environments, MEMCM infrastructure, and related topologies
• Experience with Cloud technologies (Azure, AUM, Azure Arc) and hybrid infrastructure
• Strong scripting expertise (PowerShell/Python) for automation and remediation
• Ability to work in ambiguous, fast‑paced environments with global stakeholders
• Experience in Agile/feature crew models and driving cross‑team collaboration
• Demonstrated ability to lead initiatives, mentor teams, and drive continuous improvement