Senior Salesforce Functional Consultant

Bytespoke; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Bytespoke Technology Private Limited is seeking a Senior Salesforce Functional Consultant / Business Analyst to translate business requirements into scalable Salesforce solutions and support the full development lifecycle. The role bridges business stakeholders, product owners, architects, developers, QA, and release teams to deliver cohesive Salesforce outcomes.

The ideal candidate has 10+ years in BA/CRM and 7+ years in Salesforce consulting, with deep knowledge across Sales Cloud, Service

Qualifications

• 10+ years of BA/CRM delivery experience.
• 7+ years as Salesforce Functional Consultant / Business Analyst.
• Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Platform.
• Experience in requirements gathering, UAT, and stakeholder management.

Responsibilities

• Lead discovery workshops and requirements gathering.
• Analyze current and future business processes and map Salesforce solutions.
• Translate requirements into epics, features, user stories, use cases, and acceptance criteria.
• Design functional solutions across Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Platform.
• Define Salesforce objects, workflows, Flow, validation rules, approvals, reports, dashboards, and business processes.
• Collaborate with architects and developers on Apex, LWC, APIs, integrations, and custom solutions.
• Support backlog refinement, sprint planning, UAT, defect triage, release planning, and production stabilization.
• Define integration and data requirements across ERP, CRM, billing, marketing, identity, and reporting systems.
• Coordinate UAT, regression testing, business validation, and sign-off.
• Support deployment, release readiness, hypercare, and post-production activities.
• Manage stakeholder expectations, risks, dependencies, scope, and delivery priorities.
• Maintain functional specifications, process maps, user stories, decision logs, and knowledge documentation.

Skills

Sales Cloud

Service Cloud

Experience Cloud

Salesforce Platform

Apex

LWC

APIs (REST/SOAP)

Integrations

DevOps/ALM

Git/CI-CD

Agile/Scrum

UAT/Acceptance Criteria

Tools

Copado

Gearset

Git

Job description

Bytespoke Technology Private Limited ·4 days ago

We are seeking an experienced Senior Salesforce Functional Consultant / Business Analyst to translate business requirements into scalable Salesforce solutions and support the complete application development lifecycle. The role will act as a bridge between business stakeholders, product owners, architects, developers, QA, and release teams.

Key Responsibilities

• Lead discovery workshops, stakeholder discussions, process mapping, and requirements gathering.
• Analyze current and future-state business processes and define Salesforce solutions.
• Translate requirements into epics, features, user stories, use cases, and acceptance criteria.
• Design functional solutions across Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Platform.
• Define Salesforce objects, workflows, Flow, validation rules, approvals, reports, dashboards, and business processes.
• Collaborate with architects and developers on Apex, LWC, APIs, integrations, and custom solutions.
• Support backlog refinement, sprint planning, UAT, defect triage, release planning, and production stabilization.
• Define integration and data requirements across ERP, CRM, billing, marketing, identity, and reporting systems.
• Coordinate UAT, regression testing, business validation, and sign-off.
• Support deployment, release readiness, hypercare, and post-production activities.
• Manage stakeholder expectations, risks, dependencies, scope, and delivery priorities.
• Maintain functional specifications, process maps, user stories, decision logs, and knowledge documentation.

Required Skills

• 10+ years of overall experience in Business Analysis, CRM Consulting, Application Development, or Enterprise Solution Delivery.
• 7+ years of hands-on experience as a Salesforce Functional Consultant / Business Analyst.
• Strong functional knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Platform.
• Good understanding of Salesforce objects, relationships, Flow, validation rules, approvals, reports, dashboards, and security model.
• Strong experience in requirements gathering, process analysis, functional design, UAT, and stakeholder management.
• Knowledge of Salesforce integrations using REST/SOAP APIs, Platform Events, middleware, and file-based interfaces.
• Familiarity with Salesforce DevOps/ALM, including Sandboxes, Git, CI/CD, Copado, Gearset, or equivalent.
• Strong understanding of Agile/Scrum, SDLC, testing, release management, and change governance.

Preferred Skills

• Salesforce certification such as Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Business Analyst.
• Experience working with global and distributed teams.
• Ability to mentor junior Business Analysts and Functional Consultants.
• Strong communication, presentation, analytical, and problem-solving skills.