Senior Salesforce Developer

Huron Consulting Group Inc.; Karnataka; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Paid PTO and parental leave

Job summary

Huron is seeking a Salesforce Developer with 4–5 years of hands‑on experience to design, build, and scale Service Cloud and Agentforce Service Agent solutions. You will work directly with business stakeholders to translate requirements into robust Salesforce solutions, ensuring quality and scalable architecture.

The role requires production experience with Agentforce and strong Apex, LWC, and REST/SOAP integration skills, along with a solid understanding of Salesforce data and security models.

Qualifications

• 4–5 years of Salesforce development experience
• Strong Service Cloud expertise and experience cloud
• Minimum 1 year with Agentforce Service Agent building topics, actions, prompts and grounding
• Apex, LWC, SOQL/SOSL, Flow, declarative development
• Salesforce integrations (REST/SOAP)
• Security model and governor limits understanding
• Version control (Git) and CI/CD tools
• Data Cloud (Data 360) knowledge
• Excellent communication with stakeholders
• Ownership mindset and problem-solving ability

Responsibilities

• Design, develop, test, and deploy Salesforce Service Cloud and Agentforce solutions
• Develop Apex, LWC, Flows and integrations to meet requirements
• Collaborate with stakeholders to translate requirements into designs
• Provide guidance on best practices and scalable architecture
• Troubleshoot, debug, and optimize Service Cloud implementations
• Ensure code quality with unit tests and reviews
• Document designs, configurations, and processes
• Support integrations with third‑party systems

Skills

Salesforce

Service Cloud

Apex

LWC

SOQL/SOSL

Git

Copado

SFDX

REST APIs

Data Cloud

Communication

Education

Bachelor’s degree in Computer Science/IT or related field

MCA

Platform Developer I & Service Cloud Consultant certs mandatory

Tools

Git

Copado

Gearset

SFDX

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future.

We are looking for a skilled Salesforce Developer with 4–5 years of hands‑on experience to join our team and help build, enhance, and scale our Service Cloud ecosystem. This role requires a developer who is not only technically strong but also comfortable working directly with business stakeholders — translating requirements into robust, scalable Salesforce solutions. A key focus of this role will be designing and implementing Salesforce Service Cloud and Agentforce Service Agent solutions, so prior production experience (minimum 1 year) building and deploying Agentforce Service Agents is essential.

Key Responsibilities

• Design, develop, test, and deploy customized solutions on the Salesforce platform with a primary focus on Service Cloud Build, configure, and deploy Agentforce Service Agent solutions — topics, actions, prompt templates, and grounding — to automate and enhance customer service workflows
• Develop Apex classes, triggers, Lightning Web Components (LWC), Flows, and integrations to support business requirements
• Collaborate with business stakeholders, product owners, and BA to gather requirements and translate them into technical designs
• Participate in solution design discussions, providing recommendations on best practices and scalable architecture
• Troubleshoot, debug, and optimize existing Service Cloud and Agentforce implementations
• Ensure code quality through unit testing, code reviews, and adherence to Salesforce development best practices (Design Pattern principles, bulkification, governor limit management)
• Support integrations between Salesforce and third‑party systems (REST/SOAP APIs, middleware)
• Stay current with Salesforce releases and proactively recommend adoption of new features, especially within the Agentforce and Data Cloud ecosystem
• Document technical designs, configurations, and processes for knowledge sharing

Must‑Have Skills

• 4–5 years of overall Salesforce development experience
• Strong, demonstrable expertise in Service Cloud (Case Management, Omni‑Channel, Knowledge, Email‑to‑Case, CTI integrations, Entitlements/SLAs) and experience cloud
• Minimum 1 year of hands‑on experience with Agentforce Service Agent — building topics, actions, prompt templates, and grounding configurations for customer‑facing/service use cases
• Solid Apex, LWC, SOQL/SOSL, Flow, and declarative development skills
• Experience with Salesforce integrations (REST/SOAP, API‑based integrations, middleware tools)
• Strong understanding of Salesforce data model, security model (profiles, permission sets, sharing rules), and governor limits
• Experience with version control (Git) and CI/CD deployment tools (Copado, Gearset, SFDX, or similar)
• Experience with Data Cloud (Data 360) — data harmonization, identity resolution, calculated insights, segmentation
• Excellent communication skills — able to confidently engage with stakeholders, explain technical concepts to non‑technical audiences, and build trust through clear, proactive communication
• Strong problem‑solving ability and ownership mindset

Certifications

• Must‑Have: Salesforce Certified Platform Developer I
• Must‑Have: Salesforce Certified Service Cloud Consultant
• Good‑to‑Have: Salesforce Certified Platform Developer II
• Good‑to‑Have: Salesforce Certified AI Specialist
• Good‑to‑Have: Salesforce Data360 Consultant

Good‑to‑Have Skills

• Experience with Sales Cloud
• Exposure to Prompt Engineering or working with LLM‑based automation beyond Agentforce
• Agile/Scrum and Clinical trial project experience

Soft Skills / Behavioral Expectations

• Comfortable working directly with client/business stakeholders — not just taking requirements but challenging and refining them
• Able to build trust and credibility quickly through transparent, confident communication
• Self‑driven, able to work with minimal supervision once requirements are clear
• Collaborative team player who can mentor junior developers when needed

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience), MCA
• Platform Developer I and Service Cloud Consultant certifications are mandatory; Platform Developer II and AI Specialist certifications are a plus
• Position Level Associate Country India

Company Culture

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Benefits

• Medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance.
• Free annual health screenings and coaching, bank at work, and on‑site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.
• All benefits and programs are subject to applicable eligibility requirements.

Equal Employment Opportunity

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug‑free workplace.