SENIOR SALESFORCE BUSINESS ANALYST / PRODUCT OWNER

Brysa Limited; Coimbatore District; Remote; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Remote work

Direct exposure to US senior Stakehld

Opportunity to work on Salesforce,Data

Growth in Salesforce & business трансф

International client exposure

Job summary

Brysa Limited is seeking a Senior Salesforce Business Analyst / Product Owner to lead discovery workshops, map current and future processes, and define functional solutions. You will own backlog prioritization, user stories, and UAT across US and international client projects.

As a bridge between business stakeholders and delivery teams, you will shape Salesforce initiatives including Sales Cloud, Service Cloud, Field Service, Data Cloud and Marketing Cloud, working with global stakeholders and

Qualifications

• 9–15 years of relevant experience.
• 7+ years of Salesforce experience.
• Strong requirement gathering and process mapping skills.
• Experience working with US clients and in US Eastern Time is a plus.

Responsibilities

• Lead discovery workshops and requirements engineering.
• Bridge business stakeholders and Salesforce delivery teams.
• Deliver Salesforce initiatives for US and international clients.

Skills

Discovery workshops

Backlog management

User stories

Requirements gathering

Process mapping

Stakeholder management

Cross-functional collaboration

UAT

Tools

Sales Cloud

Service Cloud

Field Service

Data Cloud

Marketing Cloud

Job description

SENIOR SALESFORCE BUSINESS ANALYST / PRODUCT OWNER

Salesforce Business Analyst and Business Systems professional with 16+ years of overall experience and 6+ years of specialized Salesforce experience, partnering directly with business leaders and enterprise clients across the US, Europe, and Middle East. Experienced in acting as the bridge between business stakeholders and Salesforce delivery teams, with strong expertise in Sales Cloud, Service Cloud, Field Service, Data Cloud and Marketing Cloud.

Proven ability to lead discovery workshops, requirements engineering, current/future-state process mapping, functional solution design, backlog prioritization, user story definition, UAT and business sign-off. Experienced in challenging and refining business requirements to identify the underlying business problem, evaluate process improvements and determine practical Salesforce solutions.

Strong background in sales-to-service and sales-to-operations workflows, including opportunity management, customer service, assets, contracts, work orders, scheduling, field operations, integrations and reporting. Successfully delivered Salesforce initiatives for US and international clients, including United Site Services, Shift4 Payments and Thomson Reuters, while collaborating with senior business stakeholders, architects, developers and cross-functional delivery teams.

Salesforce Certified Business Analyst, Administrator, Sales Cloud Consultant, Service Cloud Consultant, Field Service Consultant and Data Cloud Consultant, with additional Agent force and Marketing Cloud credentials.

Requirements

• 9–15 years of relevant experience
• 7+ years of Salesforce experience
• Strong Sales Cloud knowledge
• Experience as Salesforce BA / Product Owner / Functional Consultant
• Strong requirement for gathering and process mapping skills
• Experience with user stories and acceptance criteria
• Backlog management and prioritization
• Functional Salesforce solution design experience
• UAT and release management experience
• Good stakeholder management and communication skills
• Experience working with US clients
• Comfortable working in US Eastern Time
• Salesforce certifications preferred
• Construction / manufacturing / distribution experience is a plus

Benefits

• Competitive salary: ₹25–35 LPA
• Full-time, dedicated client role
• Remote work with occasional office meetings
• Direct exposure to US senior stakeholders
• Opportunity to work on Salesforce, Data & AI projects
• Strong ownership as a Salesforce Product Owner / Business Systems Lead
• Work with experienced Salesforce consultants, architects and developers
• Opportunity to grow in Salesforce and business transformation roles
• International client exposure across US, UK and global markets