Senior Salesforce Administrator - Manufacturing, Sales & Service Cloud

NTT DATA, Inc.; Bengaluru Urban; Hybrid; INR 1,400,000 - 2,400,000; Full time

Job summary

NTT DATA seeks a Senior Salesforce Administrator for Manufacturing, Sales & Service Cloud in Bangalore. The role covers end-to-end administration, governance, and optimization of Salesforce platforms across Manufacturing, Sales, and Service Clouds in an enterprise setup.

Ideal candidate has 5–7 years hands-on experience, strong knowledge of clouds, ITIL aligned support, and ability to collaborate with global teams, developers and stakeholders on deployments, data governance and security.

Qualifications

• 5–7 years hands-on Salesforce administration experience.
• Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud.
• Proven experience managing L3 production support and enterprise Salesforce operations.
• Solid understanding of Salesforce security, sharing model, and data architecture.
• Advanced experience with Salesforce Flows and platform automation.
• Experience with reports, dashboards, and analytics.
• Familiarity with ITIL processes including Incident, Problem, and Change Management.

Responsibilities

• Support & Operations (L1/L2/L3 Oversight) for Salesforce platforms.
• Serve as primary L3 escalation point across Manufacturing, Sales, and Service Clouds.
• Mentor L1/L2 support teams and ensure SLA adherence.
• Perform RCA and implement preventive measures; own problem management.
• Oversee production monitoring, release validation, and hypercare activities.
• Administer and optimize Manufacturing Cloud capabilities and Sales Cloud features.
• Administer and optimize Service Cloud features including Case Management and CTI integrations.
• Design automation using Salesforce Flows; manage security, profiles, and permissions.
• Create and maintain reports, dashboards, and analytics; ensure data integrity.

Skills

Salesforce Administration

Salesforce Manufacturing Cloud

Sales Cloud

Service Cloud

L3 production support

ITIL processes

Tools

Copado

Gearset

Jenkins

Azure DevOps

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud to join our team in Bangalore, Karnataka, India.

Job Title: Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud

Experience: 5–7 years

Job Summary: We are seeking a highly skilled Senior Salesforce Administrator with strong expertise across Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud in an enterprise environment. This role involves end-to-end administration, support, optimization, and governance of the Salesforce platform while ensuring scalability, stability, security, and business alignment.

The ideal candidate should possess deep functional and administrative knowledge across multiple Salesforce clouds, hands‑on experience handling complex production support scenarios (L3), and the ability to collaborate effectively with business stakeholders, support teams, developers, and architects.

Key Responsibilities

• Support & Operations (L1 / L2 / L3 Oversight)
• Act as the primary L3 escalation point for Salesforce platform issues across Manufacturing, Sales, and Service Clouds
• Provide guidance, mentoring, and technical direction to L1 and L2 support teams
• Ensure SLA adherence, incident resolution, and uninterrupted service operations
• Perform root cause analysis (RCA) and implement preventive and corrective measures
• Own problem management and recurring issue resolution
• Support production monitoring, release validation, and hypercare activities
• Manufacturing Cloud Administration
• Administer and optimize Manufacturing Cloud capabilities including:
• Account-Based Forecasting
• Sales Agreements
• Manufacturing Intelligence
• Partner and Channel Visibility
• Support manufacturing business processes and operational workflows
• Manage forecasting configurations, data visibility, and reporting
• Sales Cloud Administration
• Configure and maintain Sales Cloud functionalities including:
• Leads, Opportunities, Accounts, Contacts
• Forecasting and Pipeline Management
• Campaigns and Activity Management
• Territory Management
• Support sales process automation and performance optimization
• Service Cloud Administration
• Administer and optimize Service Cloud features including:
• Case Management and Queues
• Omni-Channel and Routing
• Service Console
• Email-to-Case and Web-to-Case
• Knowledge Management
• CTI integrations
• Support customer service operations and workflow optimization
• Platform Administration
• Design and implement automation using Salesforce Flows
• Manage profiles, permission sets, roles, sharing rules, and security controls
• Maintain data integrity, governance, and compliance standards
• Create and maintain reports, dashboards, and analytics
• Manage custom objects, page layouts, validation rules, and Lightning configurations
• Advanced Configuration & Troubleshooting (L3)
• Troubleshoot complex automation, flow failures, integration, and performance issues
• Support and monitor integrations using REST/SOAP APIs and middleware tools
• Analyze logs, debug issues, and coordinate with developers on Apex-related fixes
• Manage large data volumes, data quality initiatives, and data migration activities
• Support sandbox management, deployment activities, and release cycles
• Collaborate with DevOps and QA teams during deployments and testing
• Governance, Enhancements & Best Practices
• Define and enforce Salesforce governance standards and best practices
• Review, validate, and approve configuration and change requests
• Participate in solution design discussions with architects and business teams
• Identify opportunities for automation, optimization, and process improvements
• Maintain documentation including SOPs, configuration documents, and operational runbooks
• Ensure platform scalability, maintainability, and security compliance
• Stakeholder & Team Collaboration
• Act as a trusted advisor to business stakeholders across sales, manufacturing, and customer service functions
• Translate business requirements into scalable Salesforce solutions
• Collaborate closely with developers, architects, QA, integration, and DevOps teams
• Support UAT activities, end-user training, and post-release stabilization
• Drive cross-functional coordination in global enterprise environments

Required Skills & Qualifications

• 3–5 years of hands‑on Salesforce administration experience
• Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud
• Proven experience managing L3 production support and enterprise Salesforce operations
• Strong understanding of Salesforce security, sharing model, and data architecture
• Advanced experience with Salesforce Flows and platform automation
• Experience with reports, dashboards, and analytics
• Familiarity with ITIL processes including Incident, Problem, and Change Management
• Experience working in enterprise-scale multi-cloud Salesforce environments

Certifications

• Salesforce Administrator (ADM 201)
• Salesforce Advanced Administrator
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant

Good to Have

• Salesforce Manufacturing Cloud Accreditation/Experience
• Experience with CI/CD tools such as Copado, Gearset, Jenkins, or Azure DevOps
• Exposure to integrations and middleware platforms (MuleSoft, Boomi, etc.)
• Knowledge of DevOps and release management practices

Soft Skills

• Strong leadership and mentoring capabilities
• Excellent analytical and problem‑solving skills
• Strong communication and stakeholder management abilities
• Ability to handle high‑pressure production environments
• Proactive, collaborative, and solution‑oriented mindset

Work Environment

• Enterprise Salesforce multi‑cloud ecosystem
• Collaboration with global and cross‑functional teams
• On‑call or shift‑based production support as required
• Adherence to SLAs, governance, compliance, and operational standards

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meeting or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.