Senior Sales Associate

Heads Up For Tails; Gurugram District, Faridabad District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A pet care company in Gurugram is seeking a Senior Sales Associate to manage store activities in the absence of upper management. The ideal candidate will excel in customer service and sales, ensuring high satisfaction and maintaining the store's standards. Passion for pets is a plus. Join our dynamic team and make a difference in the lives of pets and their families.

Benefits

Medical Insurance

Pet-friendly environment

Opportunities for innovation

Supportive team culture

Qualifications

• Proven working experience in retail sales.
• Basic understanding of sales principles and customer service practices.
• Excellent communication skills.
• Customer service focused.
• Animal lover preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• Ascertain customers’ needs and wants.
• Keep up to date with product information.

Skills

Retail sales experience

Sales principles understanding

Excellent communication skills

Customer service focus

Animal lover

Job description

About the Role

Senior Sales Associate — Type: Full time

We are looking for a passionate and driven Senior Sales Associate to join our growing team at Heads Up For Tails. In this role, you will be responsible for all activities at the store in the absence of the assistant manager or store manager. As a Senior Sales Associate, you will play a key role in the company brand representation, upholding the highest standards in carrying out daily functions. The store associate role involves providing exceptional customer care and achieving sales goals to ensure the store’s objectives on sales and profits are met, contributing directly to our mission of enhancing the lives of pets and their families.

Key Responsibilities / What You Will Do

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• A ascertain customers’ needs and wants.
• Keep up to date with product information.

Qualifications & Skills / What You Need

• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Excellent communication skills
• Customer service focused
• Animal lover preferred

You will feel right at home with us if:

• You have strong communication and collaboration skills.
• You are passionate about pets and love innovating.

About Us

At Heads Up For Tails, we don’t just cater to pets; we celebrate them as family. We have over 100+ stores across 20 cities, hosting 5000+ India-first, category-defining products, all thoughtfully designed to bring joy, comfort, and well-being to our furry companions. Founded with a deep passion for improving the lives of pets and their families, HUFT has grown to become India’s most loved pet care brand.

Our Mission

To create and curate innovative products and services that bring joy to pets and their family, one home at a time.

Our Culture

We are driven by a core set of values: kindness, innovation, collaboration, and inclusivity. Whether it’s designing our products, interacting with customers, or building our team, everything we do is guided by these principles.

Our Achievements

• Recognised as the market leader in India’s rapidly growing pet care industry.
• Trusted by thousands of pet parents for our high-quality, thoughtfully designed products.
• Leading the way in creating pet care solutions tailored specifically to the needs of Indian pet families.
• At HUFT, we’re not just building a brand—we’re creating a community of pet lovers who believe in making a difference.

Why Work with HUFT?

• Be part of a fast-growing company in one of India’s most exciting markets—pet care.
• Thrive in a collaborative and dynamic environment where creativity and ownership are celebrated.
• Grow with a purpose-driven organization that champions the well-being of our furry family members.
• Work with a team of passionate individuals who share your love for pets.

What We Offer

As part of our pack, you’ll enjoy:

• A collaborative, supportive, and pet-friendly work environment.
• Opportunities to innovate and solve meaningful and complex challenges in the pet care space.
• The chance to make a real difference in the lives of pets and their families.
• Medical Insurance/Perks