Senior Resource Management Associate

Jobtailor; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Jobtailor in Gurugram, Haryana, seeks a Resource Management and Scheduling Specialist to support engagement management across client teams. You will coordinate with LOB leaders to balance workloads, monitor utilization, and ensure timely staffing decisions.

You will generate reporting in Power BI and Workday, analyze data for capacity planning, and drive best practices in scheduling and staff development across markets.

Qualifications

• Bachelor's or Associate degree with 4–6 years in a professional services firm.
• Strong Excel proficiency and office suite skills.
• Excellent written and verbal communication across all levels.
• Minimum 4 years scheduling experience or LOB/Service Line experience — Required.
• Resource Management or Project Management Certifications — Preferred.

Responsibilities

• Assist resource manager and leaders with scheduling processes and engagement management.
• Collaborate with LOB and client teams to understand business needs and drive consistency.
• Generate scheduling, utilization, and forecasting reports; analyze data to support staffing decisions.
• Monitor utilization, conflicts, leverage, availability, and non-charge hours.
• Review resources and facilitate scheduling adjustments aligned with experience and geography.
• Deliver or participate in scheduling system and process assimilation programs for new hires.

Skills

Resource Management

Scheduling

Data Analysis

Communication

Attention to Detail

Time Management

Education

Bachelor's or Associate Degree

Tools

DayShape

Workday

Power BI

Microsoft Office

Job description

• Assist the resource manager and LOB or Service Line/Capability leaders with scheduling processes and engagement management
• Collaborate with LOB, solution set leaders, and client engagement teams to understand business needs and drive consistency
• Ensure compliance with priorities around financials, capacity, client needs, staff development, abilities, availability, and diverse staff experience
• Generate scheduling, utilization, and forecasting reports and analyze data to support staffing decisions
• Identify trends to proactively balance workloads and increase utilization
• Monitor utilization, conflicts, leverage, availability, and non-charge hours
• Review resources and facilitate scheduling adjustments aligned with experience, industry, account prioritization, technical expertise, and geography
• Implement firmwide programs through markets, including rotations and global assignments
• Facilitate scheduling meetings, ask clarifying questions, recommend solutions, and enforce best practices
• Follow up on unresolved issues requiring project or staff rescheduling
• Deliver or participate in scheduling system and process assimilation and orientation programs for new hires
• Proof, edit, and check work for completeness, accuracy, and formatting
• Maintain current and accurate scheduling, reporting, and related information
• Develop strategies for engagement management and scheduling processes for supported locations or solution sets
• Understand line-of-business and solution-set needs, strategies, offerings, and challenges
• Maintain communication with internal clients as a trusted advisor
• Participate in talent development meetings, provide feedback, and understand individuals’ goals for rotations, assignments, and industry exposure
• Understand training offerings and assist with identifying trainers
• Share and develop best practices and stay current on scheduling technology trends and upgrades

Requirements

• Bachelors or Associates Degree and 4–6 years in a professional services firm as an external client server or resource management professional
• Strong Microsoft Office skills, specifically with Excel
• Strong written and verbal communication skills, with ability to communicate with diverse audiences at all levels of the organization
• Effective organization and time management skills
• Ability to manage multiple tasks
• Strong attention to detail
• Minimum 4 years of relevant scheduling experience or LOB/Service Line experience — Required
• Resource Management or Project Management Certifications — Preferred
• Previous experience in LOB or Solution Set supporting — Preferred
• DayShape or Workday experience — Preferred
• Power BI experience — Preferred

Core Competencies

Demonstrates expertise in resource management and scheduling processes, with a strong focus on data analysis, compliance, and effective communication across diverse teams. Proficient in utilizing scheduling technologies and developing strategies to enhance engagement management.

Highest-signal resume keywords

• Resource Management
• Scheduling Experience
• Data Analysis
• Microsoft Excel
• Communication Skills

Hard Skills

• Scheduling
• Data Analysis
• Utilization Monitoring
• Forecasting
• Attention to Detail
• Time Management
• Task Management
• Engagement Management
• Client Needs Assessment
• Best Practices Development

Soft Skills

• Effective Organization
• Verbal Communication
• Written Communication
• Collaboration
• Problem Solving

Certifications & Qualifications

• Resource Management Certification
• Project Management Certification

Industry Keywords

• Professional Services
• LOB
• Service Line
• Client Engagement
• Staff Development

Tools & Technologies

• DayShape
• Workday
• Power BI
• Microsoft Office