Senior Relationship Manager - GL North

Bajaj Finserv Limited; Moradabad; On-site; INR 201,000 - 290,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Field Officer to conduct village surveys, enroll customers, form JLG groups, and drive collections across the Moradabad area. You will validate documentation in LOS, coordinate with branch teams, and promote financial literacy among borrowers.

The role emphasizes strong field presence, adherence to SOPs, and building healthy borrower relationships while achieving collections targets and maintaining 100% participation in center meetings.

Qualifications

• Experience in village surveys and customer onboarding.
• Ability to form JLG groups and promote financial literacy.
• Knowledge of lending processes and SOP compliance.
• Strong interpersonal and field communication skills.

Responsibilities

• Conduct village surveys and prospecting; explain BFL MFI JLG product offerings to attendees.
• Source new customers in allocated locations and form JLG groups.
• Collect information for sourcing and validate documents in LOS per SOP.
• Coordinate with Branch Manager for approvals and Credit Ops for disbursements as per process.
• Plan and ensure 100% participation of borrowers in center meetings; manage a portfolio of 450-500 customers.
• Ensure collections are done as per schedule and deposition of recoveries per SOP.
• Maintain healthy borrower relationships and compliance with SOPs.
• Create daily task reports and submit to Branch Manager.
• Ensure reconciliation of recovery dispositions with Credit and Ops Officer.

Skills

Field work

Customer outreach

Communication

Documentation

Tools

LOS system

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio