Senior Quality Manager

Ziphertech; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Ziphertech in Chennai is seeking a senior leader to lead and drive excellent service delivery for e-commerce BPO operations. The role focuses on maintaining the highest quality standards, implementing best practices, and fostering a culture of continuous improvement to elevate customer experiences.

The ideal candidate has extensive BPO quality management experience, especially in international operations, and can translate customer feedback into actionable improvements.

Qualifications

• 14 years exp in the BPO industry managing quality operations.
• Must have managed quality for international customer service operations.
• Exp aggregating and analyzing customer feedback is preferred.

Job description

lead & drive excellent service delivery for the e-commerce BPO ops. Role focuses on ensuring superior customer experiences by maintaining the highest quality standards, implementing best practices, and fostering a culture of continuous improvement.

Required Candidate profile

• 14 years exp in the BPO industry managing quality operations.
• Must have managed quality for international customer service operations.
• Exp aggregating and analyzing customer feedback is preferred.