Senior QA Specialist - Americas

usemultiplier.com; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Multiplier is building a world-class Payroll Centre of Excellence, and you will guard payroll accuracy and compliance across global operations. You will help design and run the QA framework, execute pre-payroll checks, and govern vendor quality to minimize errors at scale.

You will collaborate with payroll, operations, and leadership to ensure timely, compliant payroll cycles and implement CAPA-driven improvements across multiple countries as the function matures.

Qualifications

• Exceptional attention to detail with a focus on accuracy and consistency.
• Strong analytical thinking to identify patterns in payroll data and root causes.
• Structured problem-solving approach to prevent recurrence and improve quality.
• Clear written communication to document errors, causes, and improvements.
• Process-oriented mindset to drive scalable QA governance across regions.
• Collaborative work style with payroll, finance, HR, and vendors.
• Comfortable navigating ambiguity while defining evolving QA standards.

Responsibilities

• Execute proactive pre-payroll QA checks across multiple countries.
• Enforce input cut-off compliance and validate mandatory fields.
• Perform variance analysis with defined thresholds and approvals.
• Maintain QA Audit Checklist for all payroll cycles and sign-off processes.
• Identify data anomalies, duplicates, and outliers using systematic checks.
• Lead RCA for payroll errors within 5 business days for high/critical issues.
• Define corrective actions and feed improvements into SOPs and checklists.
• Validate statutory filings, tax deductions, and country-specific compliance.
• Support vendor quality governance with scorecards and SLA adherence.
• Own monthly QA scorecards and country risk heatmaps; report insights.

Skills

Attention to detail

Analytical thinking

Structured problem-solving

Written communication

Process mindset

Collaboration

Ambiguity tolerance

Tools

Excel

Payroll software

Ticketing tools (Zendesk/Jira/Notion)

Job description

About Job

We are building a world-class Payroll Centre of Excellence at Multiplier, and the Quality Assurance sub-vertical is central to that vision. As a Senior Quality Assurance Specialist, you will be the frontline guardian of payroll accuracy and compliance across our global operations.

This is not a traditional audit role. You will be an active participant in building and running the QA control framework from the ground up — designing proactive checks, conducting variance analysis, governing vendor quality, and driving continuous improvement across multi-country payroll cycles.

You will work closely with the payroll operations team, the functional transformation team, and senior leadership to ensure that every payroll cycle we run meets the highest standards of accuracy, compliance, and timeliness. You will play a direct role in Multiplier's ambition to achieve near-zero payroll errors at scale.

While the Kep responsibilities will primary involve setting up the foundation for the Quality Assurance vertical, it will also become your responsibility to convert this into an auto pilot process, where we ensure zero people driven activities and convert these into a highly efficient process driven vertical.

Skills & Qualification

• Skills & Competencies

  • Exceptional attention to detail — you notice what others miss and you care about getting it right every time.
  • Strong analytical thinking — you can look at payroll data, spot patterns, and draw meaningful conclusions quickly.
  • Structured problem-solver — when something goes wrong, you go beyond the fix to understand why it happened and prevent recurrence.
  • Clear written communication — you can document errors, root causes, and process recommendations in a way that is easy to understand and act on.
  • Process-oriented mindset — you believe that good outcomes come from good processes, not individual heroics.
  • Collaborative — you work effectively with payroll operations, finance, HR, and vendors to resolve issues and improve quality.
  • Comfortable with ambiguity — you can operate in a growing, evolving environment and help define the standards as the function matures.

• Technical Skills

  • Proficiency in Excel — including VLOOKUP, SUMIF, pivot tables, and data validation. Ability to work with large payroll datasets and identify anomalies.
  • Experience with payroll software — familiarity with one or more global or regional payroll systems is strongly preferred.
  • Familiarity with Zendesk, Jira, Notion, or similar ticketing and documentation tools is an advantage.
  • Understanding of gross‑to‑net payroll calculations, statutory deductions, tax withholding mechanisms, and GL reconciliation.

• Nice to Have

  • Experience working within a Centre of Excellence, shared services, or a structured QA governance framework.
  • Exposure to payroll implementations or in‑house country go‑lives.
  • Knowledge of payroll compliance in India, UK, Brazil, or other high‑complexity countries.
  • Familiarity with QA maturity models or continuous improvement frameworks such as Lean or Six Sigma.
  • Experience working in a global employment platform, HR tech, or payroll technology company.

Responsibilities

• • Proactive Quality Assurance

  • Execute pre-payroll QA checks across assigned countries, including input data validation, variance analysis, and headcount reconciliation before every payroll run.

  • Enforce input cut‑off compliance — flag missing or late inputs, apply mandatory field validation, and elevate exceptions through the appropriate approval workflow.

  • Conduct month-over-month variance analysis and apply defined thresholds — salary changes above 20%, headcount variances above 5%, and large or off‑cycle payouts — triggering investigation and dual approval where required.

  • Maintain and execute the QA Audit Checklist for every payroll cycle across your assigned countries, ensuring each stage is documented and signed off before payroll proceeds to payment.

  • Identify duplicate records, outlier transactions, and data anomalies using systematic checks and early warning logic.

  • Reactive Quality Assurance

  • Catch and resolve errors when they occur

  • Conduct post-payroll output validation — gross‑to‑net accuracy checks, payslip sampling, payroll register reviews, and bank file reconciliation.

  • Perform post-payroll reconciliation including payroll vs bank totals, payroll vs Finance GL reconciliation, and accrual validation within agreed timelines.

  • Log every error — including minor ones — in the Error and Incident Log with full classification, description, and timeline.

  • Lead root cause analysis (RCA) for all payroll errors within your remit, completing RCA documentation within 5 business days for High and Critical issues.

  • Define and implement corrective actions (CA) and preventive actions (CAPA) — feeding improvements back into the QA checklist, SOP updates, and the broader control framework.

  • Compliance & Statutory Quality Control

  • Validate statutory filings, tax deductions, social contributions, and country‑specific compliance requirements for assigned in‑house countries.

  • Monitor compliance calendars and ensure all statutory obligations are met within deadlines — flagging risks proactively before cut‑off dates.

  • Support the Taxes and Filings Operations Team with three‑way reconciliation (payroll output, bank payments, statutory reports) and proof of payments documentation.

  • Stay current on legislative changes in assigned countries and elevate regulatory updates to the Functional Transformation team for SOP and knowledge repository updates.

  • Vendor Quality Governance

  • Execute the internal pre‑QA layer for all vendor‑processed payrolls — conducting mandatory variance analysis, headcount reconciliation, high‑value transaction reviews, and payslip sampling before approving vendor output.

  • Score and document vendor performance on a quarterly basis using the Vendor Performance Tracker — assessing SLA adherence, accuracy rate, issue resolution speed, and responsiveness.

  • Flag underperforming vendors to the QA Lead and Sr. Manager CoE, providing data‑backed scorecards to support formal reviews and escalations.

  • KPI Monitoring & Reporting

  • Own the monthly QA Scorecard for your assigned countries — tracking Error Rate, On‑Time Payroll, Compliance Issues, Input Accuracy, and Rework Volume against defined targets.

  • Maintain the country Risk Heatmap by updating monthly risk scores and providing a written summary of key issues and recommended actions for each country in your remit.

  • Contribute to the weekly operations update — reporting open issues, exceptions, and SLA status to the QA Lead.

  • Prepare country‑level QA summaries for the monthly management review and Control Tower, including trend analysis and improvement recommendations.

  • Continuous Improvement & SOP Contribution

  • Identify gaps in existing QA controls and proactively propose enhancements to the QA checklist, control matrix, and operating procedures.

  • Contribute to the development and maintenance of country‑specific playbooks in collaboration with the Functional Transformation team.

  • Support the shift from reactive to proactive QA — actively working to increase the percentage of errors caught before payroll runs versus after.

  • Participate in the onboarding and training of new QA team members, sharing process knowledge and best practices.