Senior Professional Services Engineer

Nice; Pune District; On-site; INR 1,800,000 - 2,900,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

NICE is seeking a Senior Professional Services Engineer in Pune to deliver tailored technical solutions, deployment, configuration, and integration of our software solutions for clients. You will translate business needs into scalable, data‑driven solutions and work closely with customers and internal teams.

Role requires hands‑on experience with Advanced Call Flow configurations, Digital Channel and BOT configurations, plus SQL, Python, and API skills to automate tasks and drive success across

Qualifications

• 4+ years of experience in professional services, technical consulting, or enterprise software implementation.
• Knowledge of CCaaS, IVR configuration, and multi‑channel communication such as SMS, chat, etc.
• Digital channel BOT configurations
• Strong proficiency in SQL, with the ability to write optimized queries for large and complex data sets.
• Hands‑on experience with relational databases such as MySQL and Oracle.
• Proven experience in building and delivering reporting solutions using BIRT or equivalent tools.
• Working knowledge of Python for scripting or task automation.
• Solid understanding of APIs, web services
• Excellent communication skills with a customer‑focused approach.

Responsibilities

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions.
• Install, configure, and customize the company’s software products in client environments
• Develop and enhance client‑facing reports using tools, ensuring accuracy and performance.
• Leverage Python scripting to automate tasks and streamline implementation workflows.
• Work closely with cross‑functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts.
• Train customers and internal stakeholders on product features and best practices
• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects.
• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership.
• Manage multiple client projects in a fast‑paced environment while ensuring timely and high‑quality delivery.
• Contribute to continuous process improvement and knowledge‑sharing across the Professional Services team.

Skills

SQL

Python scripting

CCaaS

IVR configuration

Multi-channel reporting

APIs

Reporting solutions

Documentation

Git/GitHub/GitLab

Tools

MySQL

Oracle

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We’re seeking a skilled Senior Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You’ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions.

This role requires hands‑on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations. You’ll support data integration, automate processes, and help clients get the most value from our platform.

How will you make an impact?

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions.
• Install, configure, and customize the company’s software products in client environments
• Develop and enhance client‑facing reports using tools, ensuring accuracy and performance.
• Leverage Python scripting to automate tasks and streamline implementation workflows.
• Work closely with cross‑functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts.
• Train customers and internal stakeholders on product features and best practices
• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects.
• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership.
• Manage multiple client projects in a fast‑paced environment while ensuring timely and high‑quality delivery.
• Contribute to continuous process improvement and knowledge‑sharing across the Professional Services team.

Have you got what it takes?

• 4+ years of experience in professional services, technical consulting, or enterprise software implementation.
• Knowledge of CCaaS, IVR configuration, and an understanding of multi‑channel communication such as SMS, chat, etc.
• Digital channel BOT configurations
• Strong proficiency in SQL, with the ability to write optimized queries for large and complex data sets.
• Hands‑on experience with relational databases such as MySQL and Oracle.
• Proven experience in building and delivering reporting solutions using BIRT or equivalent tools.
• Working knowledge of Python for scripting or task automation.
• Solid understanding of APIs, web services
• Strong analytical and problem‑solving skills with attention to detail.
• Excellent communication skills with a customer‑focused approach.
• Ability to manage multiple client projects while maintaining high quality and responsiveness.
• Experience using version control tools like Git, GitHub, GitLab, or Bitbucket.

Enjoy NICE‑FLEX!

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever‑growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard torace, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Requisition ID:11547
Reporting into: Group Manager
Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCe is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.