Senior Project Manager

Kapture CRM; Bengaluru; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

Kapture CX is seeking a Senior Project Manager AI Delivery to own large-scale AI programs for enterprise customers. You will lead end-to-end delivery of LLM-powered chatbots, voicebots, and conversational AI initiatives, partnering with product, engineering, QA and AI teams.

You will communicate with senior stakeholders, translate business needs into delivery roadmaps, and mentor delivery teams to ensure on-time, high-quality outcomes and long-term adoption of AI solutions.

Qualifications

• 7+ years of experience in technical project management.
• Minimum 3+ years in a senior or team-handling role.
• Proven experience delivering enterprise-scale, customer-facing SaaS or AI implementations.
• Strong exposure to AI/LLM-based solutions such as chatbots, voicebots, or automation platforms.

Responsibilities

• Take complete ownership of end-to-end delivery of complex, high-impact AI and SaaS implementation programs—from kickoff to go-live and beyond.
• Lead enterprise deployments of LLM-based chatbots, voicebots, and conversational AI solutions.
• Act as the primary customer-facing leader, driving strategic discussions, managing expectations, and ensuring alignment with business objectives.
• Translate business requirements into structured delivery roadmaps in collaboration with product, engineering, QA, and AI teams.
• Mentor and guide project managers and delivery teams to ensure execution excellence.
• Run Agile ceremonies including sprint planning, daily scrums, and retrospectives.
• Track execution across tools like Jira, Asana, MS Project, or similar platforms.
• Proactively identify and mitigate risks, escalating critical issues when required.
• Drive Weekly and Monthly Business Reviews (WBRs/MBRs) with senior stakeholders and CXOs.
• Ensure high-quality, on-time delivery while driving adoption and long-term success of AI implementations.

Skills

Technical project management

Stakeholder management

Agile ceremonies

Leadership

Tools

Jira

Asana

MS Project

Job description

At Kapture CX, we are looking for a Senior Project Manager AI Delivery to join our AI Delivery team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance Industries, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank, and Cathay Pacific.Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Headquartered in Bangalore, we also have offices in Mumbai and Delhi/NCR, along with a growing global presence across the USA, UAE, Singapore, Philippines, and Indonesia.

What is this role all about?

As a Senior Project Manager – AI Delivery, you will own large-scale, complex AI implementation programs for enterprise customers. You will be the driving force behind flawless execution of LLM-powered chatbots, voicebots, and conversational AI solutions—turning ambitious CX transformations into measurable business impact.

What will you do in this role?

• Take complete ownership of end-to-end delivery of complex, high-impact AI and SaaS implementation programs—from kickoff to go-live and beyond.
• Lead enterprise deployments of LLM-based chatbots, voicebots, and conversational AI solutions.
• Act as the primary customer-facing leader, driving strategic discussions, managing expectations, and ensuring alignment with business objectives.
• Translate business requirements into structured delivery roadmaps in collaboration with product, engineering, QA, and AI teams.
• Mentor and guide project managers and delivery teams to ensure execution excellence.
• Run Agile ceremonies including sprint planning, daily scrums, and retrospectives.
• Track execution across tools like Jira, Asana, MS Project, or similar platforms.
• Proactively identify and mitigate risks, escalating critical issues when required.
• Drive Weekly and Monthly Business Reviews (WBRs/MBRs) with senior stakeholders and CXOs.
• Ensure high-quality, on-time delivery while driving adoption and long-term success of AI implementations.

What does success look like?

• Enterprise AI programs delivered on time, within scope, and at high quality.
• Strong, trusted relationships with senior client stakeholders.
• Measurable business outcomes driven by scalable AI and automation.
• A high-performing delivery team culture built on ownership and accountability.

What would make you a good fit?

• 7+ years of experience in technical project management.
• Minimum 3+ years in a senior or team-handling role.
• Proven experience delivering enterprise-scale, customer-facing SaaS or AI implementations.
• Strong exposure to AI/LLM-based solutions such as chatbots, voicebots, or automation platforms.
• Experience working in fast-paced SaaS or AI-first organizations.
• Confidence in engaging with senior stakeholders and leading business reviews.