Senior Program Manager- Wholesale Lending Services

Aumni; Bengaluru; On-site; INR 2,500,000 - 5,500,000; Full time

Benefits offered by this job

Travel domestically

Job summary

JPMorganChase, a global financial services leader, is seeking a Senior Program Manager within Wholesale Lending Services–Real Estate & Collateral. You will oversee cross-functional initiatives, define critical tasks, track progress, and communicate status to leadership across a broad portfolio.

You will partner with senior stakeholders to optimize operating processes, improve controls, and drive measurable productivity while maintaining high standards for quality and risk management.

Qualifications

• 5+ years of loan servicing experience with a major commercial real estate servicer.
• Strong program/project management, planning, and follow-up discipline across multiple workstreams.
• Proficiency with MS Office, Project, ServiceNow, JIRA, and data visualization tools.

Responsibilities

• Define operating tasks, monitor progress, and provide status updates to leadership.
• Collaborate across departments to execute priorities and resolve delivery dependencies.
• Serve as single point of contact for assigned WLS-RE&C project portfolio.
• Prioritize reporting, technology, and automation requests with leadership and partners.
• Document current-state processes to establish baselines and controls.
• Evaluate processes for gaps and inefficiencies and propose improvements.
• Analyze data and workflows to drive productivity and risk-reduction outcomes.
• Develop and support training for new processes across WLS-RE&C.
• Coordinate readiness activities to meet timelines.
• Execute additional duties to support evolving business needs.

Skills

Loan servicing

Program management

Stakeholder management

Communication

Leadership

Education

Bachelor’s degree

Tools

Microsoft Project

ServiceNow

JIRA

MS Office

Data visualization

Job description

Join Wholesale Lending Services and help shape how commercial real estate servicing executes at scale. You’ll lead high-impact initiatives that connect operations, technology, controls, and reporting into a cohesive delivery engine. This role offers broad visibility, senior stakeholder engagement, and the ability to drive measurable outcomes.

Job Summary

As a Senior Program Manager within Wholesale Lending Services – Real Estate & Collateral (WLS-RE&C), you oversee and coordinate a portfolio of cross-functional initiatives to ensure alignment, reuse, and delivery against business goals. You partner with leaders and stakeholders to define critical operating tasks, track progress, and communicate status to leadership teams. You evaluate current-state processes, recommend improvements, and support operational readiness across the commercial real estate & collateral platform.

Job Responsibilities

• Support long-term strategy by defining operating tasks, monitoring progress, and providing status updates to WLS leadership.
• Collaborate across departments to execute against WLS-RE&C priorities and resolve delivery dependencies.
• Serve as the single point of contact for an assigned WLS-RE&C project portfolio.
• Prioritize reporting, technology, and automation requests with the WLS-RE&C Leadership Team and key partners.
• Document current-state operational processes across the organization to establish baselines and controls.
• Evaluate processes for information gaps and inefficiencies, recommending actions to improve effectiveness.
• Analyze operational data and workflows to drive measurable productivity and risk-reduction outcomes.
• Develop and support training for new processes and procedures across WLS-RE&C.
• Contribute to quality control discussions, testing coordination, and evaluation activities as needed.
• Coordinate operational readiness activities with WLS teams and RE&C business functions to meet timelines.
• Execute additional duties and project work as assigned to support evolving business needs.

Required qualifications, capabilities and skills

• Bring 5+ years of loan servicing experience with a major commercial real estate servicer.
• Demonstrate strong program/project management, planning, and follow-up discipline across multiple workstreams.
• Leverage tools such as Microsoft Project, ServiceNow, JIRA, MS Office, and data visualization solutions.
• Communicate clearly in writing and verbally, including concise updates and executive-ready materials.
• Present findings and recommendations effectively to senior management and cross-functional stakeholders.
• Influence and partner across levels with strong interpersonal leadership and stakeholder management skills.
• Apply strong business acumen, operational judgment, and structured problem-solving to drive resolution.

Preferred qualifications, capabilities and skills

• Hold a Bachelor’s degree and exhibit deep knowledge of mortgage products, lending, and financial services operations.
• Apply strong familiarity with real estate and lending compliance requirements and servicing standards.
• Lead process improvement efforts (e.g., Lean, continuous improvement, or controls-focused enhancements).
• Enable effective change management through training, communications, and adoption planning.
• Thrive in fast-paced environments with high ownership and accountability. Travel domestically when business needs require

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Drive program delivery and operational excellence across JPMorgan Chase commercial real estate loan servicing in WLS