Loan Servicing Associate

JPMorganChase; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A multinational financial services firm is seeking a Loan Servicing Associate based in Bengaluru, India. This role involves overseeing loan processes such as Deal Closing and ensuring adherence to service level agreements. The ideal candidate should possess a Bachelor's degree and a minimum of 8 years of experience in Credit Support. Strong skills in problem-solving and comprehensive knowledge of loan systems like Loan IQ are essential. Join a thriving firm and make a significant impact in the financial services sector.

Qualifications

• Minimum 8 years of relevant Credit Support experience in syndicated loans or financial industry roles.
• Strong skills in problem-solving and investigation to resolve issues.
• Knowledge of nostro/cash matching and General Ledger reconciliation.

Responsibilities

• Monitor team SLA adherence and resolve issues.
• Oversee processes like Deal Closing and Reconciliation.
• Drive compliance with process-related guidelines.

Skills

Credit Support experience

Knowledge of loan systems

Problem-solving skills

Risk and control mindset

Interpersonal skills

Education

Bachelor's degree

Tools

Loan IQ

SWIFT

Nostro/Cash matching systems

Job description

Join to apply for the Loan Servicing Associate role at JPMorganChase.

Job Summary

As a Credit Support Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escape exceptions immediately for resolution.
• Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
• Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
• Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model, including SOP maintenance and training.
• Drive 100% compliance with process-related policies, guidelines, and controls.
• Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work successfully with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with training timelines.
• Ensure high team depth with trained backups for critical work queues.

Required Qualifications, Capabilities And Skills

• Hold a Bachelor's degree with minimum 8 years of relevant Credit Support experience in syndicated loans or back office/financial industry roles.
• Gain knowledge of loan systems like Loan IQ.
• Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
• Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
• Maintain a strong risk and control mindset.
• Understand investment banking products, including loans.
• Drive small to medium-sized projects, achieving strong results.

Preferred Qualifications, Skills And Capabilities

• Influence and lead conversations with stakeholders effectively.
• Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Details

Seniority level: Not Applicable
Employment type: Full-time
Job function: Finance and Sales