Senior Program Manager - Financial Disputes

Amazon India Limited; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Amazon India Limited is seeking a Sr. Program Manager for the UDE team within RBS SPEG to drive defect elimination for WW Retail.

You will partner with upstream tech and retail teams, drive automation, and deliver scalable, tech-based solutions while engaging senior leadership to meet business KPIs. The role requires 3+ years in vendor management and retail operations, with strong program management and stakeholder influence abilities, aimed at enhancing customer and vendor experience and

Qualifications

• 3+ years of experience in vendor management and retail operations.
• Program management experience with ability to influence stakeholders and drive execution.
• Experience delivering technology-based, scalable solutions with a customer focus.

Responsibilities

• Lead high-impact UDE projects in cost optimization and revenue generation.
• Establish governance frameworks for UDE programs with pipeline development and executive reporting.
• Partner with senior leaders to prioritize defect elimination and drive upstream roadmaps.

Skills

Vendor management

Retail operations

Program management

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Tools

Excel

SQL

Job description

PM - Financial Disputes, RBS SPEG RBS SPEG UDE team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Financial Disputes program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations. Candidate Profile Candidate will have 3+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on elimination of defects causing downstream payment issues for vendors. Would engage with central product and program teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.

Key job responsibilities

• Lead high-impact UDE projects in cost optimization and revenue generation by identifying systemic defects, influencing upstream team roadmaps, and driving cross-organizational alignment.
• Establish comprehensive governance frameworks for UDE programs, including pipeline development, quality controls, and executive reporting mechanisms.
• Partner with senior leaders across multiple VP organizations to secure bandwidth and prioritize defect elimination over reactive fixes.
• Drive SPCtS goals through strategic UDE implementation, building robust pipelines that exceed targets while maintaining rigorous quality standards.

Core Competencies

• Strategic Vision & Execution - Demonstrates ability to identify opportunities, build comprehensive pipelines, and exceed ambitious targets. Translates complex technical problems into executive-level strategic narratives that secure leadership buy-in across multiple VP organizations.
• Cross-Functional Partnership - Proven track record partnering with senior leaders across multiple VP organizations to influence roadmaps without direct authority. Builds trust through data-driven insights and vendor advocacy, converting bottom-line initiatives to top-line priorities.
• Program Governance Excellence - Establishes scalable frameworks including quality controls, standardized methodologies, and executive reporting mechanisms. Maintains rigorous oversight of 30+ concurrent initiatives while driving accountability through structured reviews and clear escalation paths.
• Financial Acumen - Quantifies complex business impacts across COI, iGMS, VCtS, and HC savings with Data Science’s & finance validation. Secures pre-approvals and entitlement sign-offs through systematic methodology alignment with RBS Finance and Data Sciences teams.
• Technical Problem-Solving - Conducts root cause analysis on systemic defects, designs upstream solutions, and drives end-to-end implementation across legacy systems. Navigates technical complexities while managing engineering dependencies and resource constraints.
• Stakeholder Management - Orchestrates workshops with 10+ cross-functional teams, presents strategic documents to retail leaders, and maintains regular engagement with senior stakeholders. Translates technical details into business outcomes for executive audiences.

About the team

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS’ vision is to accelerate Amazon’s flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Experience Level Senior Level