Senior Professional Services Resident Consultant

Zscaler; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Time off plans

Parental leave options

Retirement options

In-office perks

Job summary

Zscaler in Mumbai seeks a Senior Professional Services Resident Consultant to lead customer engagements for our Zero Trust platform. This role requires 8+ years of experience in technical roles and hands-on expertise in ZIA and ZPA. You will act as a trusted advisor to enterprise clients, ensuring successful deployment and integration of our solutions.

The successful candidate will thrive in ambiguity, demonstrate strong consultative skills, and work closely with various teams to deliver impactful results.

Qualifications

• 8+ years of experience in customer-facing technical roles like Consultant or Technical Account Manager.
• Hands-on experience deploying and operating Zscaler solutions.
• Strong knowledge of authentication systems: SAML, SSO/IdP integrations.
• Solid foundation in networking and security fundamentals.
• Excellent communication and stakeholder management skills.

Responsibilities

• Serve as a dedicated technical advisor for enterprise customers.
• Act as the customer’s 'Go-To' expert for Zscaler deployment.
• Architect, configure, and integrate ZIA, ZPA, and Zero Trust solutions.
• Lead technical discovery and migration planning workshops.
• Collaborate with sales and external partners for deployment services.

Skills

Customer engagement

Problem-solving

Collaboration

Technical consulting

Education

8+ years in customer-facing technical roles

Tools

ZIA

ZPA

Microsoft Azure

AWS

Job description

Senior Professional Services Resident Consultant

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We seek innovators who actively use AI to amplify their impact and thrive in an environment where intelligent systems keep us ahead of evolving threats. We believe in transparency and value constructive, honest debate—focused on making the best ideas happen faster. We build high-performing teams that can make an impact quickly and with high quality, centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to help secure the AI age, we invite you to bring your talents to Zscaler and shape the future of cybersecurity.

Role

Senior Professional Services Resident Consultant (Onsite, Mumbai), reporting to the Manager, Professional Services. You will be the strategic face of Zscaler for our enterprise clients, deep-diving into unique customer environments to architect, configure, and integrate solutions on our Zero Trust platform. You bring a strong consultant mindset, exceptional customer-facing acumen, and deep deployment expertise to collaborate closely with sales, partners, and cross-functional teams—ensuring seamless, timely, and secure transformations.

What you’ll do (Role Expectations)

• Serve as a dedicated technical advisor for strategic enterprise customers over extended engagements (6 months, 1 year, or longer)
• Act as the customer’s "Go-To" expert for all matters related to their Zscaler deployment, adoption, and optimization
• Architect, configure, and integrate ZIA, ZPA, and broader Zero Trust Exchange solutions into complex enterprise environments
• Lead technical discovery, solution design, and migration planning workshops with customer stakeholders
• Collaborate with sales, external partners, and customer teams to provide consultancy and deployment services

Who You Are (Success Profile)

• You thrive in ambiguity. You’re comfortable building the path as you walk it and see ambiguity as raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love tackling challenges and are laser-focused on finding solutions, knowing that solving hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself, and embrace a challenge culture by giving and receiving ongoing feedback—candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in customer-facing technical roles such as Professional Services Consultant, Network/Security Specialist, Technical Account Manager, Support/Escalation Engineer, or SOC Engineer
• Hands‑on experience deploying and operating Zscaler solutions — ZIA and ZPA
• Strong knowledge of authentication systems: SAML, and SSO/IdP integrations
• Solid foundation in networking and security fundamentals: TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, PAC files, GRE/IPSec tunnels, proxies, and firewalls
• Excellent communication, stakeholder management, and consultative skills — comfortable engaging with both technical teams and senior business stakeholders

What Will Make You Stand Out (Preferred Qualifications)

• Experience with solutions built on Microsoft Azure, AWS, and other leading cloud platforms
• Familiarity with hypervisors: VMware, Hyper‑V, and KVM
• Industry certifications such as ZDTA / ZDTE, or CISSP

Benefits

Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families. Examples include:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In‑office perks, and more!

EEO Statement

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.