Tech Manager, Engineering ( .NET , AWS , AI)

NICE; Pune District; On-site; INR 4,200,000 - 6,800,000; Full time

Job summary

NiCE is seeking a Tech Manager, Engineering with .NET, AWS, and AI expertise to lead the software development team. The role emphasizes building cloud-native, scalable SaaS products, guiding architecture, and fostering an agile, high-performing environment across global teams.

You will drive technical decisions, mentor engineers, and partner with product and operations to deliver high-quality software on time. A strong background in cloud, SaaS, and multi-tenant architectures is essential.

Qualifications

• 15+ years of software development experience.
• At least 3 years of experience managing multiple software teams including first-line managers, architects and product managers.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Experience with C++, C#, .NET and AWS technologies.
• Excellent communication, problem-solving and decision-making skills.

Responsibilities

• Lead engineering teams, coach and provide technical leadership to achieve project goals.
• Support hiring, reviews, mentoring and promotions within the team.
• Own architecture and long-term plans; oversee feature development and quality.
• Collaborate with product owners and stakeholders to align on roadmaps and priorities.

Skills

Technical leadership

Cloud AWS

AI/ML integration

Agile methods

SaaS architecture

C# / .NET

C++

Multi-team management

Architectural design

DevOps practices

Education

Bachelor/Master in Computer Science or related

Tools

GitHub Copilot

CI/CD tools

Git

Job description

Tech Manager, Engineering ( .NET , AWS , AI)

India - Pune

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Our company is seeking a highly skilled Technical Manager , Engineering with expertise in writing software with real time constraints to join our software development team. We are looking for an energetic, passionate software leader who thrives on successfully releasing products to the market, an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers.

How will you make an impact?

• Lead empathetically and coach engineering teams, fostering a collaborative environment to provide technical leadership to achieve project goals.
• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills.
• Work closely with team members and provide technical guidance where required.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture)to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies.
• Collaborate with other departments to remove impediments that require cross-functional support.

Stake Holder Management

• Work with the line of business to define the product roadmap and strategy.
• Communicate effectively with product owners, technical architects, business stakeholders, and other cross-functional teams to align on project goals and priorities.
• Manage expectations and provide transparent updates on project progress.
• Address concerns and mitigate risks proactively.

Agile Methodology

• Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives.
• Create estimations for projects in collaboration with architects, developers and QA
• Facilitate effective sprint reviews and demonstrations to stakeholders
• Formulate metrics for quality and productivity improvement

Technical Oversight

• Actively guide and mentor the team to develop featuresto meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability.
• Monitor code quality and identify areas for improvement through code reviews.
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvementsacross the org as necessary.
• Encourage a culture of continuous improvement within the team by analyzing project metrics, identifying areas for optimization, and implementing necessary changes.
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities.

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 15+ years of experience in Software development.
• At least 3 years' experience in managingmultipleteams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managingthe development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Experienced in VoIP, telecom, Media handling with protocols such as SIP, SDP, RTP, RTCP.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitiveor complexsituations.
• Deep experiencewith agile software development techniquesand pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.