Senior Professional Services Consultant – Customer Service Engineer

Jobs Paloaltonetworks; Bengaluru; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

Palo Alto Networks in Bengaluru is seeking a Senior Professional Services Consultant to design, deploy, and deliver Next-Generation security solutions for enterprise customers. You will serve as a technical contributor, guiding complex engagements and coordinating with customer teams to achieve secure outcomes.

The role emphasizes hands-on work with Prisma Access/SASE, IPSec and BGP connectivity, plus strong consulting and communication capabilities to drive successful project delivery.

Qualifications

• 5+ years of experience in network security or related field.
• Hands-on experience with enterprise security solutions.
• Strong knowledge of routing, tunneling, and secure connectivity.

Responsibilities

• Design, deploy and deliver next-generation security solutions for customers.
• Lead customer-facing engagements and act as trusted advisor.
• Analyze security data and provide strategic recommendations.

Skills

Network security

TCP/IP

BGP

NAT

DNS

IPSec

VPN

Firewall technologies

GlobalProtect

SASE/SSE

Zero Trust

SAML

SSO

RADIUS

LDAP

PKI

REST APIs

Python

Terraform

Automation

Tools

Prisma Access

NGFW

Panorama

Job description

Our Mission

At Palo Alto Networks® we’re united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As a Senior Professional Services Consultant, you will be a key member of the Network Security Professional Services team, focusing on the design, deployment, and delivery of our Next-Generation security solutions. You will serve as a technical contributor on complex customer engagements, providing expert guidance to secure customer environments. This hands-on role requires you to solve intricate problems, partner directly with customer technical teams, and lead projects to successful completion.

Key Responsibilities

• Design and build custom security policies and application signatures tailored to unique customer environments.
• Act as a trusted advisor, consulting with customers on security best practices and methodologies.
• Analyze security logs and events to provide threat analysis reports and strategic recommendations.

Required Qualifications

• 5+ years of experience in network security, cybersecurity, network engineering, professional services, consulting, or a related field.
• Extensive hands-on experience with Palo Alto Networks Prisma Access or equivalent enterprise SASE/SSE platforms.
• Proven experience designing and delivering large-scale enterprise security solutions.
• Expert-level understanding of:
  • TCP/IP
  • Routing
  • BGP
  • NAT
  • DNS
  • IPSec
  • VPN
  • Firewall technologies
• Strong experience with GlobalProtect and enterprise remote-access solutions.
• Strong experience designing IPSec and BGP-based connectivity.
• Expert understanding of SASE/SSE and Zero Trust architectures.
• Strong experience with SAML, SSO, RADIUS, LDAP, PKI, and cloud Identity Providers.
• Strong experience developing and reviewing HLD/LLD and complex technical documentation.
• Proven experience leading customer-facing technical engagements.
• Excellent troubleshooting, analytical, communication, and presentation skills.
• Ability to independently lead complex and high-impact customer engagements.

Preferred Qualifications

• Expert experience with Prisma Access Remote Networks, Service Connections, Mobile Users, Explicit Proxy, and Strata Cloud Manager.
• Experience with CASB, Enterprise DLP, SaaS Security, and Shadow IT.
• Experience with Palo Alto Networks NGFW, Panorama, and other Palo Alto Networks security products.
• Experience with large-scale firewall migrations and security transformation programs.
• Experience with AWS, Microsoft Azure, VMware, or other cloud platforms.
• Palo Alto Networks certifications such as PCNSE, PCNSA, or Palo Alto Networks SSE/Prisma Access certifications.
• Experience with REST APIs, Python, Terraform, or network/security automation.

Professional Skills

• Strong executive and customer-facing communication skills.
• Excellent consulting, presentation, and stakeholder-management capabilities.
• Strong technical leadership and decision-making skills.
• Ability to manage complex projects, risks, dependencies, and customer expectations.
• Ability to mentor and guide technical teams.
• Strong ownership and accountability for customer outcomes.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.