Product Support Specialist

Zenoti; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical coverage for self & family

Wellness programs (yoga, meditation, &

Job summary

Zenoti seeks a Product Support Specialist with an MBA background to join our 24x7 support team. You will help customers use Zenoti effectively, own issues through resolution, and provide feedback to improve the product. The role requires night shifts, office-based work, and a fast-paced startup mindset.

This mid-level position focuses on maintaining strong customer relationships, solving technical challenges, and ensuring clients run their business smoothly on Zenoti's cloud platform.

Qualifications

• 1 to 4 years of experience in customer-facing roles (preferred).
• MBA from Tier 1 / Tier 2 colleges only.
• Willingness to solve customer problems with a tech mindset.
• Strong logical, analytical and problem-solving skills.
• Experience with data-driven, web-based applications is a plus.
• Excellent communication skills; able to work night shifts from the office.
• Comfortable in a fast-paced start-up environment.

Responsibilities

• Work with customers to help them solve issues using Zenoti.
• Own customer-reported issues and drive resolution.
• Consult with customers to ensure business operations run smoothly on Zenoti.
• Follow defined processes and use the ticketing system for issues.
• Contribute feedback to influence product direction based on customer challenges.
• Maintain high-quality work and be proud of deliverables.

Skills

Customer facing

Communication skills

Analytical thinking

Technology awareness

Night shifts

Office-based

Education

MBA from Tier 1 / Tier 2 colleges

Tools

Ticketing system

Web-based applications

Job description

Product Support Specialist - MBA background from Tier 1/ Tier 2 only Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Requirements

What's the Opportunity? We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues.
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

• 1 to 4 years of experience in Customer facing roles(preferred)
• MBA from Tier 1 / Tier 2 colleges only
• A willingness to solve problems for our customers
• A technology-centric understanding
• Previous advanced support experience with data-driven, web-based applications
• Strong logical, analytical and problem solving skills
• Excellent communication skills open to
• Work in night shifts and work from office-5 days a week
• Can work in a fast paced, ever changing, start-up environment

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Attractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork, and stress management sessions.
• We also include your family in benefit awareness initiatives.
• Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Experience Level

Mid Level