Senior Product Manager - Customer Experience

ZAGENO Inc.; Bengaluru; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

ZAGENO Inc., based in Bengaluru, seeks a Senior Product Manager for Customer Experience to own the end-to-end journey from search to checkout. You will shape the core experience for researchers and scientists using ZAGENO, focusing on AI-powered discovery and personalized shopping paths.

The role requires a user-obsessed, data-driven leader who collaborates with Design, Engineering, and Data Science to deliver engaging, scalable features and measurable improvements in engagement and conversion.

Qualifications

• 5–8 years of product management experience in marketplaces/ecommerce platforms.
• Experience with AI/ML-powered personalization or recommendation systems.
• Strong analytical skills and comfort with data, experimentation, and A/B testing.
• Exceptional communication and cross-functional leadership skills.

Responsibilities

• Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.
• Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.
• Build understanding of customer personas and translate insights into product solutions.
• Partner with Design, Engineering, and Data Science to ship engaging, scalable features.
• Define and track experience metrics (engagement, conversion, satisfaction, retention).
• Collaborate with Commercial and Operations teams to align experiences with business growth.

Skills

Product management

Marketplaces

Search/discovery

AI/ML personalization

Data-driven

Cross-functional leadership

Job description

Location: Bangalore, India

About ZAGENO

ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.

About the Role

We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.

This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.

Key Responsibilities

• Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.
• Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.
• Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.
• Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.
• Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.
• Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives.

About You

• 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms.
• Proven track record of building user-centric products with measurable impact.
• Experience with AI/ML-powered personalization or recommendation systems.
• Strong analytical skills and comfort with data, experimentation, and A/B testing.
• Exceptional communication and cross-functional leadership skills.
• High bias for action, ability to prioritize in fast-paced environments.

Why Join ZAGENO?

• Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.
• Work on cutting-edge AI-driven experiences that impact real-world research.
• Competitive salary, benefits, flexible PTO, and professional growth opportunities.