Senior Product Associate - Digital Banking Platform

JP Morgan Services India Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

JPMorgan Chase in Bengaluru, India, seeks a Senior Product Associate to lead the ODS Platform product areas, delivering critical customer data to apps, statements, CRM, and open banking. You will work with data, APIs, and Kafka, ensuring high quality, compliant delivery while collaborating with engineers and QA teams.

You will partner with Product Leadership and Tech teams to prioritise a high-value backlog, write clear requirements, and participate in agile ceremonies, with a focus on speed,

Qualifications

• Experience as a product manager or associate product manager in software development.
• Ability to write clear requirements, user stories, and acceptance criteria.
• Familiarity with backlog management and prioritisation techniques.

Responsibilities

• Define and execute the ODS Platform product roadmap for customer-facing data channels.
• Write epics, user stories, and acceptance criteria for engineering teams.
• Maintain a prioritised backlog and participate in agile ceremonies.
• Track key metrics (speed, resiliency, availability) and drive improvements.

Skills

Agile/Scrum

Product management

Backlog management

APIs (GraphQL/REST)

Kafka

SQL basics

Stakeholder communication

Tools

Kafka

GraphQL

REST APIs

Job description

Senior Product Associate

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly growing internationally — but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way — meaning you'll have the opportunity to make a real impacAs a Product Manager at JPMorgan Chase within the International Consumer Bank (ICB) Platform, based in Bangalore, India, you will play a key hands‑on role in building the ODS Platform that provides critical customer-facing data to customer channels including App, Statements, CRM, and Open Banking. ODS consumes and stores data from various upstream sources via Kafka topics and serves data through GraphQL and REST APIs with low latency , high availability , and resilience . Working closely with senior product leadership and engineering teams, you will take ownership of meaningful product areas within the platform and contribute to the delivery of a high-quality, resilient, and compliant ODS platform. Our team is at the heart of this venture, focused on getting smart ideas into the hands of our stakeholders and downstream systems. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique — and that diversity of thought, experience and background is what makes a good team, great.

Job Responsibilities

Support the definition and execution of the product roadmap for the ODS Platform , contributing to the accurate, reliable, and timely delivery of customer-facing data to channels including App, Statements, CRM, and Open Banking. Take ownership of specific product areas or features end-to-end, ensuring delivery meets stakeholder acceptance criteria and quality standards. Write clear, well-structured epics, user stories, and acceptance criteria that engineering teams can build from, working closely with the Tech Lead and engineers to validate feasibility. Build and maintain a prioritised product backlog, incorporating inputs from stakeholders, data, and evidence to ensure the team is focused on the highest-value work. Actively participate in agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives. Support stakeholder communication across Product, Technology, Operations, and channel teams (App, CRM, Open Banking, Statements), helping ensure shared understanding of goals and delivery progress. Help identify, track, and report on key product metrics aligned to ODS priorities ( speed, resiliency, availability ) including data accuracy, latency, SLA adherence, and defect rates, and use data to propose improvements. Be hands‑on, curious, and outcome‑focused — willing to dig into detail, test product behaviour, and collaborate closely with engineers and QA teams. Contribute to a positive, inclusive team culture that values learning, collaboration, and continuous improvement.

Required qualifications, capabilities and skills

Some proven experience as a product manager or associate product manager in a software development environment, ideally using Agile/Scrum methodologies. Ability to write clear product requirements, user stories, and acceptance criteria that engineering teams can act on. Familiarity with backlog management and prioritisation techniques, and experience maintaining an organised backlog. Good understanding of software delivery concepts including APIs (GraphQL/REST) , integrations, and data flows. Strong attention to detail and quality, with excellent written and verbal communication skills. Ability to work collaboratively across cross-functional teams and communicate effectively with both technical and business stakeholders. Curiosity and willingness to learn about ODS platform capabilities , Kafka-based data ingestion , downstream channel integrations and financial services regulatory requirements and basic data skills, such as ability to write simple SQL queries or review log files to troubleshoot issues.

Preferred qualifications, capabilities and skills

Experience working on data, integration, or platform products, even in adjacent industries. Familiarity with event streaming technologies (e.g., Kafka) and data ingestion patterns. Understanding of GraphQL and REST API design for customer-facing data services. Experience with transactions, payments, or rewards data domains . Understanding of data quality, reconciliation, or data governance principles. Familiarity with non‑functional requirements such as latency, availability, and resiliency for high‑volume services. Exposure to AI‑assisted or automation‑led product features and commercial awareness and an ability to understand how product decisions impact business outcomes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran state, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level