Senior-Principal Product Analyst - Legal Ops

GSK; Bengaluru; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

GSK is seeking a Senior‑Principal Product Analyst - Legal Ops to translate strategy and regulatory needs into testable requirements for secure, compliant digital solutions. You will document processes, write technical specs, and support testing, training, and rollout with a focus on data privacy and security.

Working with the Legal Operations Product Owner, IP Product Owner and Solution Architect, you will help shape options aligned to product strategy and cost, contributing to continuous

Qualifications

• 10 to 14 years of professional experience with Bachelor’s or Master’s in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• Typically 10+ years’ experience in a business analysis or product-focused role supporting technology delivery.
• Experience supporting Legal Operations and IP systems in a highly regulated industry.

Responsibilities

• Elicit and manage detailed business requirements (features, user stories) for the Product strategy.
• Document as-is and to-be processes and identify improvements with impact analysis.
• Define functional and non-functional requirements (security, performance, operability, accessibility).
• Provide design inputs for changes and support configuration or code delivery.
• Advise on expected system behaviour to Developers and Test Analysts.
• Perform functional and non-functional testing and support test case creation.
• Support release management and document deployment notes.
• Develop user guides, runbooks, and training materials; deliver user training.
• Identify data privacy and compliance considerations and embed controls.
• Assist onboarding into GSK systems and ensure compliance artefacts are in place.
• Identify automation opportunities with evidence (usage metrics).
• Serve as escalation point for Application Support and maintain documentation.

Skills

Business analysis

Product focus

Stakeholder engagement

Regulated industry

Test coordination

Security concepts

AI tools awareness

Education

Bachelor’s or Master’s in CS/IT/Engineering

Equivalent experience

Tools

Ironclad

NetDocs

Anaqua

Harvey

Legora

Job description

About the Team: Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting‑edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise. Legal, Compliance & WREF Digital & Tech delivers digital solutions that support Legal & Compliance and Workplace Real Estate & Facilities (WREF). This team drives product roadmaps and manages platforms that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward

Job Purpose

The Senior‑Principal Product Analyst - Legal Ops supports the delivery of secure, effective, and compliant digital solutions by translating business strategy, pain points, and regulatory needs into clear, testable requirements. Working with the Legal Operations Product Owner, IP Product Owner and Solution Architect, they help shape solution options that align to product strategy, architectural guardrails, and cost considerations. The Legal Operations Product Analyst documents processes, designs technology‑enabled use cases, and supports solution testing, adoption, and operational readiness. They contribute to continuous improvement and automation opportunities that enhance user experience, reduce effort, and enable measurable value for the Product. This role operates under GSK's “Performance with Choice” hybrid working approach, typically expecting 2–3 days per week in the office, with the specific pattern agreed between the successful candidate and their manager based on role and team needs.

Key Responsibilities

Support the Legal Operations Product Owner and IP Product Owner to realise the Product strategy by eliciting and managing detailed business requirements (e.g., features, user stories) and designing technology‑enabled use cases. Document as‑is and to‑be system processes, identifying opportunities for system, process, and workflow improvement, supported by impact analysis and basic data insights. Document functional and non‑functional requirements (e.g., security, performance, operability, accessibility), ensuring they are reflected in specifications and delivery plans. Document functional and technical specifications needed to deliver changes and support configuration or code delivery by providing clear design inputs; maintain configuration repositories and version updates where applicable. Support technical delivery teams by advising Developers and Test Analysts on expected system behaviour and acceptance criteria, informed by clear business and non‑functional requirements. Perform functional and non‑functional testing for delivered solutions and upgrades, ensuring the system fulfils requirements; support the creation of test cases and execution using test management tooling. Support configuration release management activities, adhering to release management policy, documenting version history, deployment notes, and release checklists. Develop user guides, configuration documentation, runbooks, and training materials; deliver training to key users or support teams to enable Product adoption and support readiness. Support the Legal Operations Product Owner and IP Product Owner to identify and document additional security, data privacy, and compliance considerations (e.g., sensitive data handling), liaising with relevant SMEs to embed required controls. Support onboarding into GSK systems and adherence to Portfolio and platform control requirements (e.g., compliance artefacts, access controls, operability standards). Support the Legal Operations Product Owner and IP Product Owner to identify and implement automation or workflow efficiency opportunities within the Product team, backed by basic usage metrics or adoption insights. Act as an escalation point for the Application Support team, advising on complex incidents and ensuring documentation and configuration records remain accurate for effective support and maintenance. Follow all DTMS policies and procedures to ensure a compliant product portfolio across the Legal Operations and Intellectual Property systems. Use approved AI tools in your day‑to‑day work to improve your own productivity and your team’s ways of working, sharing what works and applying sound judgement, including validating outputs and following GSK’s Responsible AI, privacy and security requirements.

Required Qualification & Skills

10 to 14 years of professional experience with Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience. Typically 10+ years’ experience in a business analysis or product‑focused role supporting technology delivery. Experience supporting Legal Operations and IP systems in a highly regulated industry. Experience with technologies such as Ironclad, NetDocs, Anaqua, Harvey, Legora would be highly advantageous. Experience eliciting and managing detailed business requirements in operational or complex business environments. Demonstrated ability to analyse business problems and develop technology‑enabled use cases using structured methods. Experience supporting functional testing activities, including executing test cases and managing defects through to resolution. Familiarity with software engineering concepts, security considerations, and technology solutioning is beneficial. Experience in Pharmaceuticals or other regulated industries is desirable to support compliance, data integrity, and controlled business processes. Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across business and technical teams. Industry certifications highly desirable (e.g. SAP certification in related area, Agile methodologies).

Preferred Skills

Strong attention to detail, ensuring requirements, specifications, and testing outcomes are accurately documented and traceable throughout delivery. Ability to translate complex business rules into clear system behaviour, configurations, and test scenarios. Proactive and curious mindset, able to investigate system issues, validate behaviour, and identify improvement opportunities. Effective communication skills, capable of explaining system constraints and technology implications in a way business stakeholders can understand. Comfortable working in a structured, process‑driven environment, with an appreciation of compliance, data integrity, and controlled change management practices. Collaborative and team‑oriented, supporting cross‑functional work with Product Owners, Developers, Testers, and business users. Skills: Agile Methodology, Artificial Intelligence (AI), Contract Lifecycle Management (CLM), Digital Solutions, Legal Documents, Legal Technology.

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.