Senior Platform Governance Manager

Henkel Jebel Ali FZCO; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Flexible hybrid work

Global growth opportunities

Wellbeing programs

Parental leave

Employee Share Plan

Group Medical Insurance

Competitive insurance policies

Job summary

Henkel Jebel Ali FZCO is seeking an experienced governance professional to manage vendor relationships, contracts and audits across CX platforms. You will drive risk, compliance and control efforts with multiple stakeholders globally.

The role focuses on governance, performance oversight, and regulatory evidence, with a strong emphasis on SLA/KPI monitoring and cross-functional collaboration.

Qualifications

• Experience governing providers and contracts across tech platforms.
• Proven ability to manage audits, controls and remediation.
• Strong stakeholder management and negotiation skills.

Responsibilities

• Own vendor and provider governance across the CX platform portfolio.
• Manage contract lifecycle, obligations, renewals and performance follow-up.
• Coordinate audit preparation, evidence collection and remediation tracking.
• Run governance forums and steering boards with clear decisions and actions.
• Drive risk, compliance and control management with Audit, Security, Legal and Procurement.
• Maintain oversight of SLAs, KPIs, SOC reports and regulatory evidence.

Skills

Vendor governance

Contract management

Audit & compliance

Risk & security

Stakeholder management

Negotiation

Cross-functional collaboration

Education

Relevant degree

Job description

A responsible person who manages vendors, contracts, audits, risks, and compliance for CX platforms while monitoring performance, SLAs, KPIs, security, and regulatory requirements.

What you’ll do:

• Own vendor and provider governance across the CX platform portfolio.
• Manage the contract lifecycle, obligations, renewals and performance follow-up.
• Coordinate audit preparation, evidence collection and remediation tracking.
• Run governance forums and steering boards with clear decisions and actions.
• Drive risk, compliance and control management with Audit, Security, Legal and Procurement.
• Maintain oversight of SLAs, KPIs, SOC reports and regulatory evidence.

What makes you a good fit:

• Relevant degree with minimum experience of 5+ years in technology governance, provider management or IT service management.
• Strong expertise in governance, risk and compliance frameworks.
• Proven vendor, contract and service-performance management capabilities.
• Hands-on experience with audits, controls, evidence and remediation follow-up.
• Excellent stakeholder management, communication and negotiation skills.
• Structured, accountable and comfortable working across global teams.

Some perks of joining Henkel:

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID:req88063

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

How is work at Henkel

About Henkel

Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.

I am interested in several jobs. Can I apply for multiple positions at the same time?

Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.

The job offer is written in English – should I write my application in English as well?

Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.

Do I get feedback during the application process about the state of my application?

Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.

Can employees move between business areas and/or to a different country?

Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.

Whom do I contact if I have questions concerning my application?

Our recruiting team will help you with all requests regarding your application. Contact the team here .

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