Senior People Operations Advisor

Maersk Line India Pvt Ltd; Chennai District; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Maersk Line India Pvt Ltd is seeking a Senior Advisor for People Operations to guide HR case management, enable self-service adoption, and ensure data quality across Workday and related systems.

You will collaborate with People Partners and specialists to resolve complex queries, coordinate onboarding/offboarding, and promote consistent HR processes while maintaining high employee satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in HR or related field.
• 6+ years of experience in HR Operations or People Operations.
• Experience with HR systems, preferably Workday and case management platforms.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Respond to employees and managers via HR case management, phone, email, and chat.
• Guide self-service usage in Workday and other HR systems.
• Promote HR knowledge content and policies through the HR Portal.
• Maintain HR data quality and perform transactions in HR systems.
• Collaborate with People Partners to resolve complex queries.
• Prepare and manage HR documentation.
• Coordinate onboarding and offboarding processes.
• Support process improvements for standardization.
• Ensure high employee satisfaction, accuracy and timeliness.
• Knowledge of local labor laws is beneficial.

Skills

HR case management

Workday

HR policies

Communication skills

Problem solving

Multi-tasking

Virtual collaboration

HR concepts

Education

Bachelor's degree in Human Resources

Tools

Workday

Job description

People Operations - Sr. Advisor

Job Description About Maersk Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with stakeholders and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Description

• Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
• Manage HR data quality and perform transactions in Workday and other HR applications
• Work together with People Partners and functional specialists to solve complex queries
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Support improvement activities to simplify and standardize the HR processes
• Deliver on high employee satisfaction, accuracy, and timeliness.
• Knowledge of local labor law would be beneficial
• Experience working with HR systems, preferably Workday, workday case management & Process Optimization.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Ability to be an engaged member of a virtual team
• Closure orientation and low tolerance for delays and deviations
• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus.
• Flexible to work varied hours based on business needs.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related discipline, or equivalent work experience.
• 6+ years of experience in HR Operations, HR Shared Services, People Operations, or a customer support environment.
• Experience working with HR systems, preferably Workday and HR case management platforms.
• Strong communication skills, both written and verbal, with the ability to explain HR policies and processes clearly.
• Demonstrated problem-solving and analytical skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Preferred Qualifications

• Knowledge of employee lifecycle processes, HR operations, and shared services environments.
• Understanding of local labor laws and HR compliance requirements.
• Experience supporting global or regional employee populations.
• Familiarity with continuous improvement methodologies and process standardization initiatives.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Experience Level Senior Level