Senior Payments Specialist

Zenoti; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Collaborative team environment

Attractive compensation

Opportunity for growth

Job summary

Zenoti in Bengaluru, India, seeks a candidate skilled in managing payment operations and payroll processing. You will be responsible for processing payment metrics, managing payroll compliance, and resolving escalations while collaborating with various teams.

This role offers a chance to be part of an innovative company in the wellness and beauty industry, providing attractive compensation and opportunities for professional growth.

Qualifications

• 5-8 years of experience in payment/acquiring operations.
• Ability to manage payroll compliance across federal/state regulations.
• Ready to work in shifts across different time zones.

Responsibilities

• Process payment metrics and communicate on production issues.
• Handle disputes and consult with merchants on operational issues.
• Drive feedback and data analysis for improvement.

Skills

Escalation handling

US payroll processing

Payroll compliance

Payment domain experience

Communication Skills

Team collaboration

Job description

What will I be doing?

• Processing Payment metrics (decline rates, processing, payouts, etc.)
• Proactively communicating on Production issues to customers.
• Handling Disputes and consulting with merchants when they need help managing their disputes or trends.
• Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.).
• Identifying and executing opportunities to automate or outsource activities.
• Partnering with product engineering to ensure the product and features are operable by design.
• Partnering with Processors to resolve high priority Operation issues.
• Representing the platform in customer discussions and handle escalated accounts due to operational issues.
• Driving RCA and other feedback and data analysis to learn from current and improve the future.

What Skills do I need?

• Ability to handle escalations and resolve issues quickly.
• Manage end-to-end US payroll processing activities, ensuring timely and accurate payroll execution.
• Handle payroll compliance activities including federal/state tax regulations, deductions, filings, and audit support.
• Coordinate with internal teams and external vendors to resolve payroll discrepancies and ensure compliance with US payroll policies and regulations.
• Experience in Payments domain is highly desirable.
• 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions.
• Ready to work in shifts across different time zones.
• Exposure to global payments landscape is preferred.
• Strong Communication Skills.
• Self‑motivation and goal‑orientation, desire to deliver results.
• Ability to work with multiple teams to achieve results.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Attractive compensation.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.